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With over 2,500 stores in dozens of countries worldwide (including 450+ in the U.S.), Sephora is one of America’s top employers. With such a large footprint across the globe, the country is constantly looking to fill new positions. From Beauty Advisors to Assistant Store Managers, there are Sephora roles often available close to you.
Let’s dive into a few of the most commonly asked questions in a Sephora job interview.
Based on a survey of actual interviewee feedback, here are some of the top questions for Sephora entry-level customer service roles:
As you can see, knowing about Sephora as a company and their values is very important information to have before the interview. In addition, prior retail or other customer service experience is helpful, though usually not mandatory for entry-level positions.
Now, let’s see some examples of how you could answer these questions in your Sephora Job Interview.
Our Advice: You can answer this one based on a quick google search right before the interview, even if you’ve never been in a Sephora before. It’s good to know Sephora's history, mission, and values; and which ones may have caught your eye. Looking at their “About Us” site, Sephora prides itself on offering high-quality products and quality customer service. Additionally, they place a high value on inclusivity, diversity, and innovation—areas that you can speak to as well.
Our Advice: Like any other retail or service workplace, the best way to handle a difficult customer is to remain calm, empathetic, and professional. Listening carefully to their concerns and trying to address their needs in a way that reflects Sephora's values, such as being inclusive and customer-centric, is a big plus.
For example, in this “difficult customer” scenario, you might offer a product replacement or suggest alternative choices. It’s important to prioritize the customer's satisfaction while also maintaining the company's policies.
Our Advice: Sephora is known to consumers for its extensive selection of high-quality beauty products and exceptional customer service. Selection is often one reason people cite for why they like working at Sephora: there’s so many things to recommend for everyone!
This is in line with its commitment to inclusivity and diversity. Sephora offers a wide range of products for people of all ages, skin types, and genders. Additionally, they have implemented various initiatives such as the Sephora Accelerate program, to support founders of color and entrepreneurs in the beauty industry.
Our Advice: If you have prior experience, this is an opportunity to showcase your customer service skills. The key is to be specific and outcome-oriented. What was the specific instance? Where were you? What did the customer say, and how did you respond? What was their reaction? What was the outcome?
Ultimately, what the interviewer will be looking for is how your actions reflect Sephora's commitment to good customer service.
Our Advice: According to their website, some of the most important qualities for someone working at Sephora include a passion for beauty products, customer service skills, and the ability to work collaboratively. Sephora additionally encourages continuous learning and growth, so a willingness to learn and adapt to new situations is also an important quality.
This is your chance to shine! You can name the qualities that you think would be important for someone working at Sephora, and you can then give examples for how you have demonstrated those qualities. That way, you can take the question and make it into an opportunity to answer with how you would fit in well with the rest of the Sephora team.
While these are only a few of the possible questions that Sephora could ask you in your job interview, they provide a good window into what it’s like to work for the company. Sephora is a busy and fast-paced environment, so it’s important to know ahead of time to see if that’s an environment you think you will thrive in.
There are also other jobs that you could consider applying to that may be a similar fit to working at Sephora. Check out Workwise Job Search: the easiest place to find and share high-quality jobs near you.
Whether you want to filter by neighborhood, hourly wage range, or even look for specific benefits for you and your family, Workwise is here to help. Create a free account to save jobs and compare to your current or past job.
Looking for career advice, job search help, interviewing tips, or more? Head over to our Workwise Career Advice page for tips from experts and people who have been in your shoes before. No one needs to find a better job alone!
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