As a monument to human dignity, courage, and sacrifice, the 9/11 Memorial & Museum honors the nearly 3,000 people killed in the terrorist attacks of September 11, 2001 and February 26, 1993, recognizes the courage of those who survived, and salutes those who risked their lives to help others.

The Sales Coordinator will support the Group Sales team in helping to manage group reservations and related operations to ensure that all clients receive an efficient and quality experience in planning and arranging trips to the 9/11 Memorial Museum. ESSENTIAL FUNCTIONS • Participate in the overall operation of the sales team. • Operate the 9/11 Memorial Museum ticketing and data entry software. • Assist with all ticketing requests, including answering incoming calls to the sales line and responding to requests made through the general Group Sales email account. • Handle complaints in a polite and customer-friendly manner. • Assist with special projects in support of all 9/11 Memorial internal departments as directed. • Assist with Education Workshop requests. • As requested, attend job-specific training programs for the Sales team. OTHER RESPONSIBILITIES • Attend networking events as needed. • Attend meetings when requested. • Provide a high level of customer service in all visitor interactions. REQUIRED SUPPORT FOR ORGANIZATIONAL EVENTS • Participate in the Annual 5K Fundraiser and 9/11 Commemoration, as necessary. • Assist with other special projects and events in support of the 9/11 Memorial and Museum, as necessary. 

Undergraduate degree preferred. • Experience in museums, arts/culture organizations, and/or non-profit agencies is a plus. • Proficiency with MS Word, Excel, Outlook, and PowerPoint required. • A good working knowledge of Microsoft Office. • Experience with Gateway ticketing systems is beneficial. • Customer service experience. • Ability to recognize the importance of responsibility, authority, and accountability. • Strong written and oral communication, excellent attention to detail, organizational skills, conflict resolution ability, leadership, team-building, and motivational skills. • Ability to interact well with a wide range of people and personalities of all levels within and outside the Memorial & Museum. • Must adhere to a policy of strict confidentiality in terms of information regarding 9/11 victims, bid documents, security and life safety incidents, and labor relations.