The Geek Squad Home Theater Agent, travels via a company owned vehicle (Geekmobile) from the precinct to our client’s home and assist with the delivery, installation, repair, and haul away of home theater technology products and equipment. They provide our clients service that exceeds expectations by handling appointments with care, asking the right questions to enhance the client experience, and providing prompt follow up of recommendations as well as solutions. Geek Squad Home Theater experts, are responsible for completing fulfillment of intermediately complete work, while managing inventory and vehicle maintenance for our Geekmobiles in partnership with other Agents.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

• Drives a positive customer experience by building relationships and providing solutions to their needs.
• Guides customers through complex solutions across multiple product categories and services in-home, in-store, and virtually.
• Seamlessly incorporates knowledge across all categories to build broader, more impactful solutions.
• Exercises relationship skills and adaptation when navigating between the customers' home, retail stores, and virtual environments.
• Maintains relationships with other employees across channels through coaching and supervision to ensure a smooth process with consultants.
• Manages the customer interaction from pre-call, to walk-through, to installation and post-sale follow up.
• Connects customers with appropriate experts within the organization.

• 1 year of experience building complex solutions in sales, customer service, or related fields
• 2 years of experience selling in specialty or premium product categories, luxury brands, and/or custom design environments
• Be at least 21 years of age

- Current, valid driver's license

- Candidates who work exclusively in the Manhattan, New York area are exempt from this requirement

- Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents)

- Candidates who work exclusively in the Manhattan, New York area are exempt from this requirement
- Acquire gain and maintain any state or local licensing, as required, within 90 days of hire