Bin and Andrew worked together at Timbuk2, the kickass messenger bag and accessories company. Bin found the only other Asian guy at Timbuk2 and asked Andrew if he wanted to play ping pong. After playing ping pong for an hour, we realized that we had the same upbringing despite our geographic and cultural differences: Bin, the small-town country boy from Texas and Andrew, the nerd from New Jersey/California.

Needless to say, we became great friends and bonded over lunch runs to the local boba shop in the Mission. One day it closed down. We panicked. But soon took matters into our own hands and started learning how to make the perfect cup of boba milk tea. The wheels were churning. Two months later, we threw our first pop-up event with our friends at Ken Ken Ramen.

A General Managers is responsible for the overall success and operation of the Boba Guys store s/he leads. Primary responsibilities include leading, managing, and developing a team of Bobaristas and Shift Leads, ensuring that all of our guests experience next level hospitality in accordance with our values, and operating the store to reach or exceed our financial and operational goals.
YOU WILL:
TEAM
- Develop, inspire, and retain Bobaristas and Shift Leads, providing regular coaching and feedback to build their knowledge and skills.
- Conduct in-store training for all new Bobaristas and Shift Leads. Utilize training tools and resources, including training tracker to monitor progress and attainment.
- Develop an effective succession plan and engage in active recruiting of Bobaristas and Shift Leads.
GUEST
- Be the role model of hospitality for every Boba Guys guest, reinforcing our company values of Quality, Transparency, and Giving a Damn.
- Continuously seek to improve our quality of service through soliciting and addressing guest feedback.
BUSINESS & RETAIL OPERATIONS
- Drive strong and continuously improving financial performance at your Boba Guys store.
- Be the role model of operational excellence for your Bobaristas and Shift Leads, exemplifying and reinforcing standards and behaviors consistent with Boba Guys’ core values and culture.
- Build a schedule and deploy a team that ensures maximum efficiency, maintains our high standards of hospitality, and balances the needs and capabilities of your team members.
- Ensure efficient inventory levels by placing timely orders of appropriate quantities of all necessary materials, items, and services.
- Demonstrate leadership of the store by ensuring cleanliness, organization, and attractiveness of store’s interior and exterior. This includes facilitating monthly “deep cleanings” of the store.
- Protect store assets and facilities at all times through complying and ensuring compliance with Boba Guys’ policies and procedures for safety, health, security, maintenance, and cash handling.
- Manage store promotions, store presentation, and visual merchandising. Lead and oversee the training for each seasonal promotion and follow-up on the execution throughout the course of the promotion.
- Communicate essential information in a clear and timely manner, maintaining confidentiality where appropriate.

• A minimum of two years of retail management/supervisory experience and/or related experience and training.
• Continuous demonstrated ability to lead and provide excellent customer service.
• Ability to manage diverse teams with at least 20 team members.
• Proven and on-going ability to drive sales and control costs.
• Experience coaching, training, developing, and motivating others.
• Excellent communication and interpersonal skills
• Effective time management and delegation skills
• Ability to effectively problem solve, using sound judgment
• Performance that consistently demonstrates Boba Guys’ Vision, Mission, and Values.
• Ability to work full time (40 hours), including variable hours such as mornings, evenings, weekends and/ or holidays.
• Legal documentation establishing your identity and eligibility to be legally employed in the United States. WE WILL:
• Offer competitive starting wages and health care options
• Take pride in the quality of our work and the relationships we build with our customers -- especially the ones within our teams which means team outings, dinners, and adventures!
• Celebrate our team’s incredible talents and strive to provide numerous opportunities to help grow them while being a part of Boba Guys
• Share our love for milk tea by offering endless tea on us, every shift. We like to think your family is part of the Boba Guys family, too, so your friends and family will always get a discount. REQUIREMENTS:
• Availability to work weekends, opening and closing shifts
• Ability to lift, move, or up to 25lb on a regular basis and up to 40lb on an occasional basis
• Ability to properly count cash and coin