Create an accountBin and Andrew worked together at Timbuk2, the kickass messenger bag and accessories company. Bin found the only other Asian guy at Timbuk2 and asked Andrew if he wanted to play ping pong. After playing ping pong for an hour, we realized that we had the same upbringing despite our geographic and cultural differences: Bin, the small-town country boy from Texas and Andrew, the nerd from New Jersey/California.
Needless to say, we became great friends and bonded over lunch runs to the local boba shop in the Mission. One day it closed down. We panicked. But soon took matters into our own hands and started learning how to make the perfect cup of boba milk tea. The wheels were churning. Two months later, we threw our first pop-up event with our friends at Ken Ken Ramen.
The Shift Lead position primarily focuses on delivering an amazing experience for both team members and guests. They ensure specific shifts operate efficiently and effectively by leading Bobaristas to accomplish daily tasks. Success in the Shift Lead role includes coaching and training team members in order to ensure high performance and effective people development.
YOU WILL:
- Consistently provide exceptional hospitality and service both to our guests and your team
- Anticipate the guest experience and constantly be one step ahead in service and hospitality
- Become a resource for problem solving, guest relationships, and product quality
- Deploy the team to ensure the best guest experience and maximize speed of service
- Be responsible for protecting the store assets by following procedures for safety, food handling, security, maintenance, and cash handling
- Monitor inventory levels and accurately track and communicate levels or potential shortages
- Communicate essential information in a clear and timely manner, maintaining confidentiality where appropriate
- Role model teamwork, collaboration, and respect in accordance with Boba Guys’ Values
- Assistant store management in training and developing new and existing team members
