Breads Bakery is a New York bakery dedicated to producing handmade breads and pastries using traditional baking techniques and providing our guests with an unforgettable experience. We value the community established through our employees, guests and city- as we navigate unprecedented times, this is at the core of our work. We are continuing our efforts to serve and feed our community safely and thoughtfully.

A Catering Associate plays an integral role in the success of our wholesale, events, PR, holiday, and shipping efforts at Breads Bakery. As a member of our catering department, you will communicate and collaborate with all departments and Breads Bakery locations and lend a hand in the continued growth of the department.

Responsibilities & Expectations:
- Assist the Catering Manager and Supervisors in effectively and positively executing catering department functions; maintaining standards and activity in their absence and assisting in administrative and practical tasks as needed.
- Recognize the importance of providing extraordinary customer service and exemplify this in interactions with customers, vendors, and coworkers alike. Govern service recovery as needed with professionalism and sincerity.
- Communicate with all departments, bakery locations, and delivery personnel to ensure proper product inventory and quality are maintained for catering and wholesale orders- recognizing that every day presents varying needs and adjusting numbers accordingly.
- Utilize knowledge of the Breads Bakery catering menu to offer thoughtful suggestions to wholesale and catering customers.
- Perform daily administrative tasks including but not limited to fielding guest calls, email correspondence, creation of orders, and so on.
- Assist in packing cookies, cakes, wholesale, catering, Goldbelly, PR and holiday orders as needed- ensuring items are packaged, labeled, and dated appropriately (if applicable) and distributed in a timely fashion.
- Assist and adapting to any system transitions and/or updates in SOPs.

• Professional experience in customer service or relevant role. 
• Background in hospitality and/or the food & beverage industry, preferred but not required. 
• Commitment to providing exceptional service and genuine experiences. 
• Remarkable communication and interpersonal skills, strong problem-solving aptitude, and ability to multitask.
• Experience with G-Suite, Microsoft Office and Apple products
• Ability to work holidays and weekends. 
• Ability to work on your feet for a full shift and lift 50+ lbs throughout the shift.