Carbone is an Italian-American restaurant created by Mario Carbone, Rich Torrisi and Jeff Zalaznick. The restaurant pays homage to the essence of the great Italian-American restaurants of mid-20th century in New York, where delicious, exceptionally well-prepared food was served in settings that were simultaneously elegant, comfortable and unpretentious. The food nods to that same history, but take its culinary cues from the great talents and techniques of the present and of the future. Familiar dishes like Seafood Salad, Linguini Vongole, Lobster Fra Diavola, Chicken Scarpariello and Veal Parmesan elevated to a new level.

The VIP Guest Relations Coordinator is responsible for providing, maintaining, and promoting hospitality at the highest level at all times. This position answers emails and calls, and takes reservations for our VIP guests. VIP Coordinators play an important role in building loyalty and maintaining guest relationships. This role requires extensive interpersonal, multitasking, and leadership skills. Being detail-oriented and possessing the ability to work closely in teams also contribute to the success of this position.

This role is perfect for experienced Maitre D's looking to transition into remote work while maintaining the energetic and exciting pace of restaurants.
 
Essential Duties & Responsibilities
-  Understand floor plan and service flow in order to maximize restaurant capacity, minimize wait times at the door, and meet guest needs.
- Coordinate VIP reservation requests, special requests, concerns, and ensure solutions are in the best interest of the guest and the restaurant.
- Responding quickly and efficiently to guest queries and concerns.
- Manage reservations book and handle high volume email inquiries.
- Assist VIP guests and private members with setting up house accounts.  
- Updating and maintaining profiles and guest preferences in reservations and email management systems as a central part of our CRM initiatives.
- Maintain positive working relationships with guests and peers through prompt and informative replies and quality communication.
- Support Guest Relations department including but not limited to sending daily VIP reports, acquiring itemized receipts, escalating inquiries to management.
- Resolves guest complaints within scope of authority; otherwise refers the matter to management.
- Offer support to team members by answering questions, assisting with the completion of daily tasks, and stepping in where needed.
-  Assist with general administration responsibilities as needed. 

• Maitre D experience in upscale dining establishment is an absolute must
• 5+ years of experience in upscale dining in guest relations, guest experience, or a similar position.
• Bachelor’s Degree in hospitality industry preffered
• Proficient in Resy, Seven Rooms, and OpenTable.
• Extensive comfortability with using a computer and iPad.
• Proficient knowledge of Microsoft Office (Word, Excel, PowerPoint) and strong keyboarding and typing skills with a minimum of 50 wpm net.
• Strong problem solving and listening skills.
• Self-motivated with excellent organizational skills and attention to details.
• Ability o to handle and maintain confidential information.
• Ability to multi-task several activities and duties simultaneously.
• Ability to function and act independently
• Ability to work well with people, in a team environment, and to communicate effectively both written and oral.
• This is a remote position and having a comfortable and productive work area is critical to the success of this position.