The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Welcoming clients:
- Ensure the clients are provided a gracious and luxurious experience throughout their visit.
- Greet clients, determine nature of business, and announce clients to appropriate personnel or department.
- Efficiently respond to customer regarding services, lead times, pricing and follow-up as appropriate.
- Efficiently manage all department traffic and communicate wait times to clients and key boutique staff
- Escalate issues to the appropriate boutique staff or management
- Graciously answer incoming telephone calls and direct as needed to the appropriate personnel or department
- Manage clients appointments
- Assist clients with as needed service registration and processing of repairs
- Thank clients as they leave
Operations:
- Daily set up and break down of boutique for opening/closing
- Assist with Boutique projects as needed (inventory, organization, restocking of supplies, etc...).
- Liaise with other departments including Richemont IT Service Center, Workshops and Call Centre to ensure client expectations are appropriately managed.
- Compile and analyse client’s statistics to determine trend and productivity.
- Run and sort daily anomaly report for department to ensure timely follow up on all registered services
- Perform clerical or admin duties as require
Knowledge and compliance:
- Develop basic knowledge of brand and products to convey Cartier heritage and values
- Develop deep understanding of Cartier Service Policies
- Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
Brand Ambassador:
- Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador

• High school diploma or equivalent
• Additional language skills (Mandarin, Portuguese, Russian) are a plus
• Previous experience in luxury retail or hospitality is a plus (client facing)
• Available to work weekends.
• Ability to work in a fast-paced retail store environment
• Computer proficiency (SAP, MS suite) Personal Skills:
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Strong understanding of client service needs and client priorities
• Ability to resolve issues promptly and efficiently
• Ability to perform under pressure and prioritize issues for optimal results.
• Excellent communication and analytical skills are needed with an emphasis on details and organization.