Catbird used to be very, very small. If we needed to communicate something, we would turn our heads and say it to a coworker who was inevitably two feet away. Maybe less. Our goal, as we grow, is to retain the warmth and interconnectedness of our roots, fueled by the curiosity, flexibility, and hard work of our teams throughout the years.
We seek to provide the types of jobs where people can be themselves — can work hard and go home and not always carry work around — in a welcoming, comfortable space, to provide important benefits, to allow breathing room for emergencies, and where there is a culture of kindness and inclusivity.

• Coach, train, and develop all store staff to ensure our teams are meeting our customer service standards
• Develops training plans for new employees using company tools and knowledge while monitoring and maintaining existing staff’s learning and development
• Maintains thorough awareness of policies, store operations and product knowledge; informs employees of any product updates, policy changes and other company communication 
• Review and plan business objectives to meet monthly/quarterly sales goals
• Partner with Area Manager and marketing teams for in store events
• Supports, encourages, and develops staff to provide the highest level of customer service.
• Assists sales associates with any customer service challenges or specific customer requests (i.e. dissatisfied customer, returns, damaged merchandise, customer orders) and has the capacity to know when to step in an escalated situation gracefully.

• 2+ years retail leadership experience required
  • Experience leading a team of 10-25 store employees
  • Ability to prioritize during busy times
  • Flexible in regards to both scheduling and location, must have weekend availability
  • Experienced in creating/managing staff schedules
  • Experienced in using google office suite (Docs, sheets, pages) Jewelry and/or Clienteling experience a plus
  • Looking for someone who understands that customer service is the MOST important thing, more than 50% of the Store Manager's time is spent on the Salesfloor. 
  • Someone who is nice, friendly, easy to get along with and has a good measure of common sense.  
  • We prioritize our customer’s entire store experience – we don’t work on commission, we simply celebrate making our customers delightfully happy! ### Perks & Benefits
  • Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. And 25% of the premium covered for children. We also offer dental and vision. 
  • 15 vacation days and 7 sick days, plus an extra day off during the month of your birthday 
  • 401(k) with profit sharing and safe harbor contribution eligibility after one year of employment. We invest through a portfolio focused on socially responsible funds. 
  • Professional Development Stipend: an allotment of $200/year, plus other workshops and talks throughout the year 
  • Paid time off (or double time for stores) on major holidays
  • Open studio hours for studio employees: once a week studio managers stay late so jewelers can work on personal pieces with Catbird tools and machinery, and train with each other on new techniques
  • Parental Leave: we offer 20 weeks of parental leave. 12 weeks are 100% paid. 
  • The Catbird Giving Fund: We vote as a company on what organizations to support. At least 1% of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others. 
  • A generous employee discount
  • Pre-taxed MetroCards to save money on getting to work!
  • Discounted Citi Bike Annual Membership 
  • Regular company-wide parties, brunches & happy hours 
  • A warm, casual work environment where people can really be themselves