Create an accountCHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring their full selves to work and to their life's calling.
Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at CHANEL. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibilities of your growth.
At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful, and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About The Role:
This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm and courteous service while handling other operational responsibilities.
Functional Responsibility:
Repair Drop Off & Pick Up
- Assist client at repair drop off and perform initial assessment on repair possibility with client
- Manage client expectations by communicating repair details, condition, spare part possibility and repair lead time
- Enter all required detailed information in CASS and generate a claim
- Assist client at pick up by confirming all agreed repair requests at drop off are completed, process pos transaction for payment or close the claim
Operational Responsibilities
- Responsible for Open Claims Report for both Fashion and WFJ
- Assist and partner with inventory team on all quality alerts for boutique
- Quality check on all returned repairs from all workshops
- Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc..
- Maintain active communication with all workshops
- Respond all emails within a timely manner
- Process all incoming and outgoing stock repairs in CASS and MMS
- Coordinate with clients and workshops on shipping and receiving
- Partner with boutique other team members on client escalations
- Process boutique stock repair and damage
You Are Energized By:
- The history and heritage of The House of CHANEL
- Demonstrating your expertise knowledge of customer service principles and practices
- Utilizing your high-level of attention to detail and accuracy
- Your desire to collaborate effectively with a diverse team
- The opportunity to multi-task projects in a dynamic, fast paced environment
What You Will Bring To The Team:
- Ability to thrive in a team environment and work collaboratively
- Understanding of, and passion for client experience
- Excellent communication skills
- Foreign language skills are preferred but not required
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
- Curiosity and desire to learn and grow professionally within the world of CHANEL
