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Color Factory NYC
Color Factory is an interactive art museum located in Soho. Visitors are invited to experience the joy of color through interactive installations, immersive rooms, and carefully curated moments inspired by the city of New York. Color Factory collaborates with artists, art institutions, nonprofits, and brand partners to tell compelling stories that make life a little more joyful.
A highly motivated and passionate team leader with an elevated approach to guest service that aims to inspire the team to deliver exceptional experiences that are engaging, efficient and personalized.
WHAT YOU’LL DO
- Cultivate an environment of genuine connection for our guests by leading the team to deliver exceptional experiences.
- Monitor day to day operations on the floor as it relates to the guest and employee experience by stepping in for support, providing direction to Experience Leads, and reporting any feedback or concerns.
- Build and maintain productive partnerships and relationships of trust with all members of leadership and staff.
- Develop, coach and mentor Experience Specialists and Experience Leads by setting clear objectives and expectations.
- Execute shift meetings that are well-planned, collaborative, educational and motivational.
- Facilitate thorough and engaging orientations and trainings during the new hire onboarding process, as well as participate in leading all-staff trainings
- Preserve existing brand standards established by the creative and corporate teams to ensure the highest possible quality of presentation and cleanliness.
- Participate in cross-training with the Tech team to build skills across departments, and step in for Facilities opening and closing procedures, if needed.
- Participate in all other projects and tasks as assigned.
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