Situated in the heart of the artsy East Village, our program supports participants coming from all Five Boroughs of New York City, proposing a wide array of services to develop their personal potential and progress towards their life role goal

• Provide support in all aspects related to the program-level Medicaid Managed Care billing process to include: 
  •  Data collection and documentation
  •  Submission and recoupment of funds
  •  Problem-solving and communicating with MCOs, clearinghouse personnel, billing staff and Quality Improvement and Planning Department
  • Following with MCOs when programmatic/guest-related data or information is needed
• Provide in-house staff development and training.
• Assist with the day-to-day operation of the program, including promoting the safety, wellbeing, and comfort of guests.
• Provide guidance to staff in creating and maintaining a healing, recovery-oriented, wellness and trauma-informed environment for guests.
•  Responsible for ensuring appropriate staff coverage per contractual requirements and service delivery needs., shifts are staffed when unexpected coverage is needed
•  Provide needed coverage for oneself when no other staff is available, including during all holidays.
•  Responsible for supervising, facilitating, and scheduling groups.
•  Plan and coordinate meal provision 
•  Responsible for overseeing the upkeep and maintenance of all facility issues including cleaning, repairs, coordination with outside vendors, and supervision of maintenance staff.
• Responsible for the maintenance of inventories of supplies and equipment, etc. 
• Assist the Program Director to review direct service staff documentation to ensure thorough, timely, and relevant documentation, consistent with program policies and procedures and MCO requirements. 
• Assist Director in facilitating team and other meetings and documenting outcomes.
• With rotation with the director, provide 24-hour on-call emergency coverage and crisis intervention.

• NYS Certified Peer Specialist
• BA level degree preferred 
• A minimum of one (1) year experience providing supervision to staff working in a social service or related setting,
• A minimum of three (3) years experience working with people diagnosed with psychiatric disabilities and people struggling with substance use. utilizing the recovery model.
• Strong administrative and organizational skills.
• Ability to utilize critical thinking, problem-solving and de-escalation skills to assist with creating and maintaining an environment that promotes recovery.
• Demonstrated leadership skills and ability to work as part of a team.
• Excellent oral and written communication skills.
• Ability to utilize various computer programs, specifically Microsoft Word and Excel.
• Be creative and flexible.
• Show initiative and be responsible for follow-through.
• Ability to maintain confidential information, as related to the position.
• Ability to walk up several flights of stairs.
• Must be fingerprinted and cleared by the NYS Justice Center.
• Bilingual, preferred.