Situated in the heart of the artsy East Village, our program supports participants coming from all Five Boroughs of New York City, proposing a wide array of services to develop their personal potential and progress towards their life role goal

• Develops a partnership with guests experiencing crisis utilizing trauma-informed, recovery-oriented, intentional peer support. 
• Promotes the provision of a safe, comfortable, secure and trusting environment where guests are listened to and respected by staff.
• Practices the Need Adapted Treatment Model (NATM) and Intentional Peer Support (IPS) after completing training provided as part of the Parachute NYC grant.
• Draws on knowledge and skills acquired from personal experience with the mental health system with a focus on guests' personal recovery process.
• Creates a sense of community through the mutual sharing of lived experiences and offering encouragement and support to participate in daily activities within the CRC and community.
• Assists with the pre-registration process for both individuals referred from NA-MCT (Need Adapted Mobile Crisis Team) and those who self-refer (respite-only guests). 
• Assists with intake and registration of new guests, including an explanation of services and expectations, a tour of the premises, and introduction to other staff and guests.
• Assists and collaborates with coworkers when appropriate to help guests identify, plan for and realize short-term personal goals and priorities while in the CRC. 
• Facilitates individual and group-based educational, recovery, wellness and skill-building opportunities including wellness self-management; WRAP; peer support; harm reduction; and other social or leisure activities.
• Assists guests to identify interesting and needed community-based resources, to make informed decisions about participation, and engage in meetings, appointments and activities through linking, support and accompaniment.
• Advocates for and facilitates access to needed health care services, proactively addressing potential barriers such as missed appointments, transportation, fear and stigma, and communication with professional staff. 
• Assists guests with steps required to prepare their own meals, manage their own medication, take care of their physical needs, and participate in the maintenance of a clean-living environment.
• Provides Warm Line services including supportive peer counseling, friendly and understanding conversation, referral and transfer to crisis lines and other services, access to language lines and TTY information to discharged guests.
• Provides household upkeep duties as needed.
• Serves daily cold breakfast for guests and assists guests with accessing snacks, when needed.
• Provides flexible evening, night, weekend and holiday coverage

• Minimum of high school diploma or equivalent (GED)
• At least 1 year of work experience in a behavioral health or related setting, preferably using the recovery model.
• Have lived experience with the mental health system and willingness to share personal experience appropriately and respectfully. 
• A respect for, and high level of comfort around people experiencing psychiatric crises. 
• Ability to be mindfully present with a person in crisis.
• Exceptional oral communication skills including empathic listening, and responding. 
• Ability to utilize critical thinking, problem-solving and de-escalation skills to assist with creating and maintaining an environment that promotes recovery. 
• Resourceful and knowledgeable of community resources and services.
• Willingness and ability to participate in Parachute NYC Training including NATM, IPS, Health Navigator and other required training.
• Successful completion of all required training and ability to integrate skills, knowledge and approach into their work with guests.
• Must be fingerprinted and cleared by the Office of Mental Health (OMH).
• Commitment to recovery-oriented practice.
• Ability to work independently and as part of a team.
• Ability to set priorities and manage multiple and competing tasks.
• Good writing skills.
• Ability to utilize various computer programs, specifically. Microsoft Word and Excel.
• Show initiative and be responsible for follow-through.
• Ability to maintain confidential information, as related to the position.
• Ability to walk up several flights of stairs.
• Ability to work in the field (using public transportation).