Forever 21 is the authority on fashion & the go-to retailer for the latest trends, styles & the hottest deals. Shop dresses, tops, tees, leggings & more!

The Manager of Visual Operations will provide leadership and direction to the store merchandising team and reports directly to the Store Manager. The Manager of Visual Operations will focus on creating an exciting and enticing store ambiance that will work in line with the Company’s value to drive customer satisfaction and deliver the best in store customer experience. Alongside the Store Manager, the Manager of Visual Operations must be a role model for the company, the customer first mentality and the culture.

• Must be at least 18 years old with a high school diploma or equivalent. College degree or relevant technical or vocational training preferred.
• Must have at least 2 to 4 years of retail management experience.
• Must have proven visual merchandising skill and ability within a high-volume retailer.
• Must demonstrate a strong customer focus.
• Must be skilled in leadership, coaching, and training, sales generation, strategic planning, authentic customer service, communication, conflict resolution, business acumen, time management, and POS and other retail software proficiency.
• Must be capable of conducting training workshops to instruct and achieve company standards.
• Must be cross-functionally sound in store operations. May be asked to step into Operations roles dependent on business needs.
• Must be able to provide feedback, develop others, embrace and lead change, and make decisions under ambiguity.
• Must have excellent interpersonal skills and be able act with integrity and professionalism to ensure that all business is conducted without bias or prejudice.
• Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.
• Must be available to work a flexible schedule to meet the needs of the business, which may include closing, weekend, and holiday shifts.