Gramercy Surgery Center has provided New York City with quality healthcare since 2006 and has grown to become one of the leading multispecialty centers in Manhattan and Queens.
The facilities of Gramercy Surgery Center are freestanding, Article 28 centers, committed to deliver high quality patient care. We provide our physicians with leading-edge equipment and a strong medical team to achieve surgical excellence. Our close-knit and attentive nature allows our surgeons to have a direct line of access to Gramercy Surgery Center’s administrators. Our goal to assist our surgeons and treat our patients with the dignity and comfort they deserve is what we proudly call “The Gramercy Difference.”

Job Summary

Seeking a Patient Care Representative Associate

Our surgery center is seeking an experienced Patient Care Representative Associate (Medical Receptionist) who is professional and understands the value of compassionate customer service. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down and provide personalized service to our surgeons and patients. Applicant must be a team-player. There are a few advancement opportunities for the successful applicant.

**Important: This position will be based in our Manhattan location. Interviews will take place in our Queens location.

Responsibilities and Duties

Job Description includes, but not limited to the following:

Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs
Greet patients upon arrival, register them and obtain insurance information and any other necessary data
Maintain appearance of front desk area and lobby
Greet and assist doctors
Greet and direct residents, vendors and other visitors
Process payments from patients for co-pays and uninsured visits
Maintain specific logs related to duties
Works well with all departments to ensure smooth and efficient flow of patients
Communicates up, down and across the chain of command
Basic knowledge of Microsoft Office products
Ability to learn and use software and technology such as E.M.R.
Call patients and surgeons to remind them of upcoming procedures
Provide patients with support and guidance as needed
Cross-train in other departments

Qualifications and Skills

Educational/Experience Requirements: Front Desk or other Administrative experience in a medical office required.

English must be primary language, but ability to speak Spanish is a plus.