Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL® and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow.

Character Associates, with an unforgettable personality, a forever smile, and a passion to serve our guests are the focal point to building our brand and providing best in class customer service to our guests. This role is responsible for providing an exceptional experience for our Guests whether in a character, character buddy, cashier, selling, or merchandising position. We welcome unique personality, just as our M&M brand is founded on our unique characters! This role is unique as it is one of the few that interacts directly with our customers daily.
M&M’s BRAND AMBASSADOR and PRODUCT KNOWLEDGE:
• Become knowledgeable of the M&M’s Brand and the store products designed to delight our guests.
• Display a “Guest comes first” attitude by prioritizing Guest Experience.
• Acts as a positive role model for others by demonstrating passion and enthusiasm.
CUSTOMER FOCUS
• Display the Guest Experience standards daily and consistently to provide
exceptional guest service and enthusiastically create an unforgettable experience through personal interactions with our guests.
• Balances serving multiple Guests and completing multiple tasks
• Proactively recovers shop floor by restocking, folding, sizing and detailing standards to protect the stores appearance
RESPONSIBILITY FOR BUSINESS RESULTS:
• Contributes to and is knowledgeable of store Key Performance Indicators (KPI’s).
FRIENDSHIP and COLLABORATION:
• Build friendships based on collaboration, trust, dignity and respect to create a great place to work that is reflected by the exceptional guest service. Work together to create continuous improvement for one another, and for the entire store.
• Supportive of management decisions by preventing triangulation and encouraging direct conversations.
PUNCTUALITY & INTEGRITY:
• Compliance to all company policies and procedures including safety, food handling, Loss Prevention and Emergency procedures
• Exemplify The Five Principles of Mars and Associate Concept
• Help support the onboarding/training of new associates
• You’re able to work shifts that meet the needs of the business; flexible and/or consistent scheduling may be available.
INITIATIVE and JUDGEMENT:
• Participate and/or initiate special duties and projects to enhance operational efficiency and improve the guests’ experience.
• Ability to develop personal skills and capability through on-going training, as provide by the company
Context and Scope
Guest experience associates are customer facing roles that require positivity, product knowledge and determination to create an unforgettable experience for customers. This role will be required to be trained and work in all areas of the selling floor. This associate must be excited to SMILE and work in a fun, fast paced environment to make every interaction a positive unforgettable experience for our guests while driving business metrics.

•   Must have authorization to work in the U.S.
•   Must have the ability to move swiftly throughout crowded stores during peak hours
•   Must have the capability to positively engage customer at a high-volume store with diverse customer base
•  Ability to work nights, weekends, AND holidays
•   No retail experience is required, is preferred.
Key Functional Competencies & Technical Skills

•   Essential Selling Skills in Retail: The ability to be able to persuade and influence action from the customers by understanding their needs and then articulating product benefits, options in our products and services, value proposition and (the store) solutions to meet those needs.
•   Experiential Retail
•   Product Recommendations
•   Visual Merchandising
•   Displays Set-Up
•   Cash and Point of Sales Handling