Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL® and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow.
This associate must be excited to SMILE and work in a fun, fast-paced environment to make every interaction a positively unforgettable experience for our guests while driving business metrics. Operations Associates are our back-of-house Associates and their focus is to prepare merchandise and candy for the sales floor to ensure our Guests have an exceptional EXPERIENCE. Additionally, they’re responsible for ordering and delivery processes within M&M’S World. They are also required to uphold standards of the LRQA audit and physical inventory process while working alongside the store’s onstage team to actively drive for results.
M&M’s BRAND AMBASSADOR and PRODUCT KNOWLEDGE:
• Become knowledgeable of the M&M’s Brand and the store products designed to delight our guests.
• Display a “Guest comes first” attitude by prioritizing Guest Experience.
• Acts as a positive role model for others by demonstrating passion and enthusiasm.
CUSTOMER FOCUS:
• Display the Guest Experience standards daily and consistently to provide exceptional guest service and enthusiastically create an unforgettable experience through personal interactions with our guests.
• Balances a Guest come first attitude while ensuring all daily tasks are complete
• Proactively restock, fold, size and detail shop floor standards to protect the stores appearance
RESPONSIBILITY FOR BUSINESS RESULTS:
• Contributes to and is knowledgeable of store KPI’s
• Produces co-pack and candy product items for the store and meeting productivity goals and adhering to MARS quality standards
FRIENDSHIP and COLLABORATION:
• Works with store management on merchandising placement and upholding the visual standards and product guidelines
• Supportive of management decisions by preventing triangulation and encouraging direct conversations.
PUNCTUALITY and INTEGRITY:
• Compliance to all company policies and procedures including safety, food handling, Loss Prevention and Emergency procedures
• Exemplify The Five Principles of Mars and Associate Concept
• Training new associates, as needed.
INITIATIVE and JUDGEMENT:
• Ensures all areas of the store Onstage and Backstage are neat clean, organized, operational and safe
• Orders and processes freight within specified time frames and to M&M’S World standards
• Ability to develop personal skills and capability through on-going training, as provide by the company