Madewell is a community-driven clothing destination that champions creativity, inclusivity, and self-expression. With denim at the brand’s core, Madewell also offers all the tenets of a great wardrobe, from easy tees and timeless outerwear to classic footwear and last-forever bags. Beyond impeccably designed products, Madewell also distinguishes itself through a number of meaningful sustainability initiatives, a best-in-class customer loyalty program, and community-driven initiatives including Hometown Heroes and Labels We Love. For more information, visit madewell.com and follow us @madewell.

The Associate Manager is a key member of the leadership team. You are responsible for supporting a profitable business-focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You will provide in-the-moment feedback and coaching so each team member can contribute at their highest potential. While you will own a key area of the business, you will also be expected to step into other team members' shoes seamlessly when needed to keep everything running smoothly.

Job Responsibilities
- Start each shift with a high energy "we will win" vibe that ignites the team
- Ensure the team is always on track to make their goals and exceed customer expectations
- Ensure Stylists are connecting with customers authentically
- Know what's happening in the social space and keep the team connected
- Ensure the team has proper training and shadowing and uses existing tools and resources consistently
- Come up with innovative and unique ways to engage the community and build loyalty through events
- Can step into a variety of roles seamlessly to keep the business moving and everyone firing on all cylinders
- Prioritize need to do over nice to do and drive initiatives to completion thoroughly and swiftly
- Can step into the Store Director role if need be and knows the right thing to do
- Act in a manner that aligns with our values

• Love our brand, customers and teams
• Have a great fashion aesthetic and are plugged in to what's happening in the industry and community
• Have a track record of setting and achieving goals
• Enjoy working hard and always see things through from start to finish
• Are energized by change; shift gears quickly and rally the team behind new strategies and projects
• Value diverse points of view and encourage speaking up with new ideas
• Have a high school diploma or equivalent combo of education and experience
• Have 4 or more years of management experience with similar scope
• Communicate effectively and confidently
• Process information and operate store systems accurately
• Are available when we are busy, including: nights, weekends and holidays
• Are adept with technology and apps and familiar with industry-related blogs and feeds
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos
• Must regularly move around all store areas and be accessible to customers