Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

Like everything we do, our retail experience is different. It’s about making customers feel comfortable, giving them the space to explore and support should they have questions. Guidelines and product names can be learned; genuine enthusiasm, eagerness to learn and passion for the Mejuri customer experience cannot.

We do not have a traditional retail environment. We’re looking for people who are not afraid of hard work and who bring an amazing energy to the team. Picking up on feedback, trends in customer behaviour and regularly reporting this to the Customer Experience team is a large part of the role.

**Please note that this position is required to work through the holiday season**

What you'll do:

- Provide an exceptional experience to all customers you interact with from the moment they enter the Showroom
- In the know and knowledgeable of all Mejuri products and latest launches
- Act as a stylist and advise which items pair well with each other. Offer your own personal experiences and give honest feedback.
- Facilitate the checkout process through POS
- Clean and organize the showroom
- Assist the Customer Experience manager with implementing various customer-centred campaigns on an as-needed basis
- Comfortable with technology and learning new forms of POS and CRM software

• Ability to identify each customer’s unique needs; not a one size fits all approach
• Strong sales records and able to hit sales targets
• Experience with clientelling, building and maintaining strong relationships with customers
• Passion for what Mejuri stands for
• Great attention to detail
• A friendly, approachable personality
• Eagerness to learn and grow your knowledge
• Excellent problem solving skills
• A positive, “I've got this”, attitude
• Strong sense of initiative, self-motivated and goal-oriented
• Ability to multitask and work well under pressure and deadlines
• Pays attention to customer feedback, trends and shares insights with management
• Passion for styling and catering to customers on a personal level
• Able to work 5 days a week, including weekends
• Part time positions available