At The Museum of Modern Art and MoMA PS1, we celebrate creativity,
openness, tolerance, and generosity. We aim to be inclusive places—
both onsite and online—where diverse cultural, artistic, social, and
political positions are welcome. We’re committed to sharing the
most thought-provoking modern and contemporary art, and hope
you will join us in exploring the art, ideas, and issues of our time.

The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees the Visitor Engagement team and lobby operation by managing logistics and staff, ensuring a highly positive onsite experience for all guests.
Responsibilities:
- Works as part of the management team to support all aspects of serving and engaging with visitors in the Museum’s various public spaces.
- Maintains a welcoming environment at all times by supporting a team of guest assistants and guest specialists who are extremely professional and approachable, and who are engaged with and can articulate the Museum’s mission.
- Designated manager for coverage of late hours. (Late Saturdays, and NYC Nights).
- Work with other managers on recruitment, interviewing and hiring for department.
- Responds to visitor questions and quickly and satisfactorily resolves any issues, including diffusing situations; informing the rest of management team as needed.
- Gathers feedback about the Museum experience or ticketing policies from guests and relays collaborates with other managers on process/procedure improvements. Makes recommendations regarding general lobby and lobby office operational improvements and suggest ways and methods to streamline procedures to attain greater efficiencies.
- Responsible for disciplinary issues concerning the staff, bringing to the attention of the other managers and properly documents all such situations accordingly.
- Clearly and effectively communicates all pertinent information to staff to enable them to provide the highest-level of customer service.
- Compiles all pieces of end-of-day revenue reconciliations, including gathering attendance admissions information from all sources to create the daily report.
- Maintains a thorough knowledge of all lobby processes and ticketing systems, including performing minor troubleshooting when required.
- Prepares the daily staff schedule and delegates tasks as needed.
- Provides general support to department through a variety of tasks, including monitoring staff attendance, ordering necessary supplies for the lobby operation, and ensuring all stanchions, crowd control barriers, guest assistant staff, and signage are properly placed.
- Performs any other duties reasonably related to the functions described above.

• Bachelor’s degree and two to three years customer service experience, ideally in a museum or retail environment.
• Cash-handling and operational management experience preferred.
• Ability to move upwards of 15 pounds and stand for long periods.
• Superior interpersonal and customer service skills.
• Must be able to work independently, set priorities, and follow and meet deadlines.
• Fluency in one or more foreign languages a plus.
• Must be available to work holidays, evenings, and weekends as assigned. Scheduled shift times subject to vary week to week based on operational needs.
• Experience managing union staff, including delegating tasks and setting priorities.
• Excellent organizational skills and outstanding verbal and written communication skills.
• Proficiency in Google Workspace and Microsoft programs (Word and Excel)
• August 2021.
• Fully vaccinated with a Centers for Disease Control and Prevention and/or the World Health Organization authorized vaccine (or approved for an exemption as a reasonable accommodation due to a qualified disability or sincerely held religious belief or other legal basis).   Salary: The salary range for this position is $55,000 - $60,000 per annum.