Create an accountNYU has emerged as a worldwide institution for learning, teaching, researching, building knowledge, and inventing new ways to meet humanity’s challenges. Explore our job opportunities below and join a diverse and talented faculty and staff who work to create intellectually stimulating, culturally vibrant, safe, innovative, welcoming, inclusive experiences at campuses in New York, Abu Dhabi, and Shanghai, as well as 11 global academic centers.
Provide excellent customer service and serve as primary source of information to general public and patients on clinic hours, clinic policies and procedures, fees and payment schedules, insurance and provide general and more specialized information. Promote customer service efforts and assist with efforts to measure and improve patient satisfaction for the College of Dentistry; recommend improvements to telephone communication standards/protocols. Utilize answering service software and NYU telecommunications options to monitor call volume and distribution, abandonment rates, recall program and messages left; prepare and review call volume reports. Utilize the Patient Assignment system to schedule and confirm appointments and assign patients to students. Prescreen patients for appointments. Maintain and update various databases.
Required Education:
High School diploma or equivalent.
Preferred Education:
Associates degree in Dental Hygiene.
Required Experience:
3 years of experience in a dental clinic or related healthcare facility. Experience providing a high level of customer service.
Preferred Experience:
Experience providing customer service in dentistry.
Required Skills, Knowledge and Abilities:
Experience with telephone and voicemail systems and providing high level of customer service. Proficiency with intermediate to advanced word processing, spreadsheet and database applications.
Preferred Skills, Knowledge and Abilities:
Heavy oral healthcare experience and background in dental specialties (e.g. Endodontics, Orthodontics, Prosthodontics/Implants). Knowledge of dental insurance.
In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $34.629. This rate is based on bargaining unit contracts.
