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A Pandora Sales Lead will be the ultimate Pandora fan. They will immerse themselves into the brand, culture and product, and take pride in providing every client with a world-class customer experience. They will have the opportunity to spend quality time on the sales floor, engage with customers, and sell side-by-side with the team.
 
In partnership and with support from store leadership, the sales lead will drive to meet and exceed commercial targets in their store. A Sales Lead may be new to a leadership role, but they will have an understanding of business acumen and key performance indicators (KPI’s) to coach to behaviors that will impact business. A Pandora Sales Lead is passionate about building high performing teams. They have a talent focused mindset and are passionate about recruitment, retention, training and development of individuals.
 
Pandora Sales Leads Care about delivering a world class customer experience, Dare to develop talent, Dream about what is possible, and Deliver results!  
 
Responsibilities of a Pandora Sales Lead
- Cultivate a culture in store of genuine love and passion for the brand, encouraging team members to be brand ambassadors
- Ensure product knowledge and Pandora’s specialized selling model (SPARK) are being fostered in all guest interaction
- Meet and exceed individual and store commercial targets and KPI expectations
- Lead and inspire a sales team to be accountable for both individual and overall store goals
- Support a high-performance selling environment that; Dare’s to exceed shopper expectations and Delivers an exceptional shopping experience at all times.
- Complete Pandora product knowledge training (LINK) to leverage driving sales 
- Be aware of current product launches and promotions, support company initiatives
- Cultivate a solid customer/client base through customer engagement and build relationships
- Provide coaching and feedback in the moment to drive KPI goal achievement
- Maintain a leadership presence on the sales floor, team selling and role-play to maximize selling opportunities
- Always maintain a keen awareness of clients to deliver a world class shopping experience and control loss prevention
- Learn and support execution of assigned divisions of responsibility (talent, brand, operations and fan experience) to ensure timely implementation of visual merchandising directives, operationally sound processes, and continuously grow and develop talent

• 1 year of leadership experience in a client centric selling environment or in a comparable brand is preferred
• Strong verbal and written communication skills
• Ability to communicate effectively with all levels within the organization
• Knowledge of retail math and Key Performance Indicators
• Ability to set/ adjust priorities, delegate as needed and manage your time effectively
• Experience coaching a team to high performance
• Knowledge of Microsoft Office 365 Suite, KWI, POS and an applicant tracking system preferred
• Must be 18 years of age or older
• Must be able to stand for long periods of time (exceeding 30 minutes)
• Must be able to provide proof of identity and eligibility to work (in US postings)
• Must be available to work a flexible work schedule, including nights, weekends and holidays is required