Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.

The Concierge maintains a professional and courteous environment for the residents by providing the highest standard of customer service to residents. Our Lobby staff monitors all visitors, packages and maintains the lobby and main entrance appearance
 
Core Responsibilities:
- Create a luxury environment, exceeding expectations in genuine hospitality service.
- Approach all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner.
- Respect the privacy, information, perspectives, priorities, time, and resources of each resident.
- Know the names of all residents and frequent guests.
- Greet all residents and guests confidently and cordially upon entering the property.
- Communicate resident concerns to property management and Related’s Corporate Office.
- Monitor security systems and cameras, conduct inspections of the property for vandalism, damage, and safety, and report any misconduct, incidents, and damages to property management for attention and repair.
- Maintain regular attendance and highest standards of personal appearance and grooming, in compliance with Related’s standards, as required by the employee handbook.
- Maintain accurate records of incoming and outgoing packages and deliveries.
- Maintain accurate and complete shift notes and “pass-on” logs to ensure successful communication through shift changes.
- Follow emergency procedures as directed in the property manual.

• Graduate of an accredited college or university, preferred.
• 1-2 years’ experience in the hotel, hospitality, and service industries.
• Positive, outgoing, and attentive demeanor.
• Strong oral, listening, organizational skills, and written including proficient word processing and strong computer knowledge including programs such as Microsoft Word, Excel, and Outlook.
• Ability to demonstrate a history of proven reliability and consistency. WORK ENVIRONMENT AND PHYSICAL DEMANDS
• Must be able to work 8 hour shifts
• Must be available to work late at night or early in the morning and overtime when required.
• Must be comfortable working with, and around, large groups of people.
• Must be able to lift up to 35 lbs
• Must be able to stand for an entire shift