Since its inception in 1996, Soho Grand has epitomized the industrial elegance that defines SoHo. From its bottle-glass staircase to its majestic masonry columns – it is the grand design that intertwines the factories and lofts that flourished in SoHo in the 1970s with the 1870s Gilded Age. Soho Grand is a collection of love notes to one of New York’s greatest neighborhoods, and a living museum filled with art and artifacts that showcase SoHo’s rich architectural history. As Manhattan’s first luxury Downtown boutique hotel, it is often said that Soho Grand brought the neighborhood inside.

The Lead Concierge will manage the Concierge team to ensure a warm welcome is extended to all guests, any requests and pre-arrival needs are facilitated; ensure that the Hotel team is briefed on all preferences to execute the most seamless guest experience. The Lead Concierge sets up the Hotel team to exceed guest expectations and anticipate guest needs, staying one step ahead at all times, working hand in hand with Sales and Reception to develop loyalty with every guest. Taking meticulous care of detail, follow through, accuracy and timeliness are key principles for the Concierge to be effective. The Lead Concierge manages the team development, all associated costs and services offered, working hard to develop new relationships to ensure we can fulfill every guest request.

o 2-3 years in Concierge/Hospitality role in New York city
o Prior experience dealing with high-end customer service
o Excellent interpersonal skills: friendly, personable, approachable, well-presented
o Active Member of the NYCAHC (New York City Association for Hotel Concierges)
o Ability to multi-task
o Remain calm under pressure and work efficiently
o Diplomacy—keeping a guest happy even if you couldn’t get them into the restaurant they wanted
o Excellent follow-through
o Good communication skills