Create an accountSince its inception in 1996, Soho Grand has epitomized the industrial elegance that defines SoHo. From its bottle-glass staircase to its majestic masonry columns – it is the grand design that intertwines the factories and lofts that flourished in SoHo in the 1970s with the 1870s Gilded Age. Soho Grand is a collection of love notes to one of New York’s greatest neighborhoods, and a living museum filled with art and artifacts that showcase SoHo’s rich architectural history. As Manhattan’s first luxury Downtown boutique hotel, it is often said that Soho Grand brought the neighborhood inside.
The Soho Grand Hotel is looking for a Guest Service Agent to join their team! The Guest Service Agent plays a vital role in curating a unique experience for our guests, in the hotel, in our local neighborhood and in New York City. We are seeking knowledgeable, dynamic personalities to provide exceptional service at the Front Desk in a sophisticated, friendly and genuine manner.
Responsibilities include, but are not limited to:
- Create memorable experiences for guests by ensuring a smooth arrival and departure
- Anticipating guests needs- always staying one step ahead
- Act as the liaison for each guest with all departments to create and maintain a positive guest experience
- Curate room customizations to the guest preferences to ensure the Soho Grand Hotel feels like their home away from home
- Being a positive and empathetic listener for all guest queries
- Maximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)
- Direct guests to explore Manhattan’s Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries.
