Our mission is to create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests, who chose to call The Standard home.
Job Overview:
The host/hostess greets and welcomes guests, seats tables, and maximizes selling potential of restaurant area.
Reports To:
General Manager
Key Relationships:
Internal:
· Managers, supervisors, hosts, all bar and wait staff, Reservations Department
External:
· Restaurant guests and hotel guests/visitors
Work Area:
The Standard Grill
Essential Job Functions and Responsibilities:
· Greet and welcome guests
· Walk said guests to respective table
· Ensure that the tables are properly set up
· Organize reservations on sheet and call back any messages
· Confirm reservations and effectively fill reservation sheet maximizing seating potential
· Control and coordinate all tables in designated section
· Inform relevant server and busser of table reservations
· Give seated guests both food and drinks list
· Ensure menus are in perfect condition before presented to guest
· Responsible to keep menu inventory and printing menus daily
· Attend F&B meetings
· Perform other duties as required
Qualifications and Requirements:
Brand Ambassador:
Throughout the hotel we actively seek to employ a unique, diverse and thoughtful group of people that are committed to delivering our unconventional brand of hospitality while also growing with us:
· They are committed to and fully comprehend the idea of being of service;
· They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences;
· They are ambitious, vibrant and social/friendly individuals;
· They genuinely embrace diversity in all forms, interested to have people from all race and gender to be their friend;
· They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires;
· They have personality and depth;
· They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world;
· They are creative in areas like music, cinema, art, performance, fashion, design, tech and business;
· They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease;
· They are able to entertain guests in a compassionate, respectful and meaningful manner;
· They are authentically themselves;
· They want to play a role in constructing a kinder and better world.
Essential:
· Physical:
o Able to spend majority of shift upright on feet
o Periodical bending, kneeling, and stretching
o Able to pull, push, carry and lift at least 30 pounds of force
o Able to hear and speak clearly to communicate with guests and co-workers
· Understanding: Ability to read, comprehend and carry out instructions according to established procedures
· Comprehension: Fluent in the English language
· Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks
· Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per Standard of Operating Procedures
· Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations
· Have worked previously with reservation system like Opentable and Sevenrooms
Desirable:
· Multi-lingual
· Previous work experience in restaurants or hospitality jobs