Our mission is to create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests, who chose to call The Standard home.

JOB OVERVIEW:
The Order Taker will answer all phone calls coming from guest rooms as well as occasionally from Front Desk (regarding IRD Orders). They are responsible for providing customers with a fast and accurate checkout experience. They must be able to handle multiple tasks simultaneously, including taking orders, using POS to place order with kitchen, processing transactions and printing guest check. They must have excellent communication and customer service skills and be able to work quickly and efficiently.
The Order Taker is responsible for staying up to the date with food & beverage menu descriptions and should be able to answer any guest questions regarding allergies and substitutions. They should be aware of kitchen wait times so that they can correctly quote the expected delivery timeframe with the guest.
The Order Taker is responsible for communicating all special quests with the IRD Server team. They will field all follow up calls from guests and communicate any issues or requested additions with IRD Server team and/or the MOD.
The Order taker should be in constant communication with the BOH & FOH Mangers so that the guest receives their order as promptly and efficiently as possible.

REPORTS TO:
General Manager, F&B Manager, Executive Chef, Executive Sous-Chef, Sous-Chefs of restaurant on duty

KEY RELATIONSHIPS:
Internal:
• Managers, supervisors, maitre d’, hosts, bussers, runners, bartenders, cooks, stewards
External:
• Hotel customers and hotel guests/visitors

WORK AREA:
Food and Beverage – In Room Dining

QUALIFICATIONS AND REQUIREMENTS:
BRAND AMBASSADOR:
Throughout the hotel we actively seek to employ a unique, diverse and thoughtful group of people that are committed to delivering our unconventional brand of hospitality while also growing with us:
• They are committed to and fully comprehend the idea of being of service;
• They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences;
• They are ambitious, vibrant and social/friendly individuals;
• They genuinely embrace diversity in all forms, interested to have people from all race and gender to be their friend;
• They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires;
• They have personality and depth;
• They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world;
• They are creative in areas like music, cinema, art, performance, fashion, design, tech and business;
• They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease;
• They are able to entertain guests in a compassionate, respectful and meaningful manner;
• They are authentically themselves;
• They want to play a role in constructing a kinder and better world.
Essential:
Understanding: Ability to read, comprehend and carry out instructions according to established procedures
Comprehension: Fluent in the English language
Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks
Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s
Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled
Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations
Desirable:
Multi-lingual
Food Handlers License

Desirable:
• Multi-lingual
Other:
• N/A
Essential Job Functions and Responsibilities:
Taking and processing guest In-Room Dining orders, inclusive of food & beverage
Quoting accurate wait times to the guest
Processing Payment for IRD Orders (Room Charges)
Ensuring that the guest’s food has reached them in a timely manner
Answering all guest questions regarding allergies, substitutions, special requests etc.
Complete any assigned side work in an efficient and timely manner.
• Perform other duties as requested