Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

The Client Services department at the New York Flagship store has an exciting opportunity for an individual interested in a full time Client Services Counter Representative position. This position will provide superior client service to our clientele with an emphasis on repair related services.
 
Responsibilities
The successful individual will accept client merchandise for repair, valuation, special order, engraving, embossing or etching. This individual must demonstrate a thorough working knowledge of Tiffany & Co.’s policies and procedures, product and service offerings and how various departments work and interact. Maintaining a professional approach during all face to face interaction with all clients, performing necessary client follow-up in a timely manner and assisting with the opening and closing of the department assuring accuracy with the Point of Sale terminals is paramount in this position. Additionally this position requires that the established “average wait times” are met and maintained on a weekly, monthly and quarterly basis. This individual must meet and maintain the established “productivity” goal of assisting 20-25 clients per day while ensuring all security standards are maintained. Providing support and assistance to management and all co-workers with special assignments is also required.

This position requires a willingness to work non-traditional business hours including nights, weekends and holidays with exemplary organizational, detail and multi-tasking abilities. Additionally, this position requires an undergraduate college degree with 2-3 years experience in a client service related capacity. A Graduate Gemology degree, in addition to, a strong knowledge of jewelry, silver and/or watch repair is preferred.
 
The hiring range for this position ranges from $20.15 - $27.26 per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.