Business Relationship Manager

Business Relationship Manager, Communications, Media and Information Services

San Francisco Bay Area, California. Two openings.

About the role

A global tier-1 IT services and consulting firm is hiring two Business Relationship Managers to own and grow strategic client relationships across its Communications, Media and Information Services portfolio. This role sits where business strategy, technology advisory and revenue growth meet. You will be the trusted advisor to senior client stakeholders and the person accountable for turning that trust into measurable business outcomes and portfolio expansion.

What you will own

Relationships with CXO and senior client stakeholders, holding executive conversations on business transformation, AI and GenAI opportunity, and operating model evolution. You will be positioned as a strategic partner rather than a transactional vendor.

Consultative selling and deal shaping. You will identify latent client needs, translate business challenges into technology-led and AI-enabled transformation programmes, and drive large complex deal cycles end to end.

AI-led value creation. You will bring AI-first thinking into every client conversation across productivity transformation, automation and digital business models, co-create AI-backed business cases and value propositions, and partner with delivery, AI and centre-of-excellence teams to move ideas into execution.

Account growth and revenue expansion. You will own revenue growth, pipeline and account expansion strategy, covering new business development within the account, cross-sell and upsell, and contract renewals and extensions, while maintaining strong win rates through proactive pipeline creation.

Strategic partnership development. You will act as the single point of orchestration across sales, delivery and transformation teams, aligning internal capability to client priorities.

Executive communication and storytelling. You will build boardroom-ready narratives covering business value articulation, transformation roadmaps and outcome-driven proposals, and lead executive reviews, QBRs and steering engagements.

Governance and client satisfaction. You will safeguard client satisfaction, engagement health and delivery alignment, manage escalations proactively with business context, and maintain continuous feedback and improvement loops.

What we are looking for

Seven to twelve years in client management, business relationship management or account leadership. A proven record in CXO engagement and relationship management, and in consultative selling through to deal closure. A strong working understanding of enterprise technology across cloud, data and AI or GenAI.

Preferred

Experience with Google Cloud or other hyperscaler ecosystems. Experience delivering AI-led transformation programmes. Strong executive presence and boardroom communication. Comfort operating in global, multi-geo, high-stakes environments.

Location

San Francisco Bay Area, California. Candidates must hold US work authorisation without sponsorship requirements.