Claims Supervisor

Network Adjusters is seeking an experienced Claims Supervisor to join our third-party administrative insurance handling team. This leadership role is ideal for professionals who thrive in fast-paced claims environments and are passionate about team development, technical excellence, learning commercial lines and delivering strong customer service outcomes.

This position offers the opportunity to work within a trusted organization committed to integrity, reliability, and professional development through ongoing training and growth opportunities.

About the Role

Claims Supervisors oversee the full lifecycle of claims handling while ensuring state compliance, service standards, and industry best practices are consistently met. In this role, you will hire, onboard, train, and develop a team of adjusters specializing in commercial and personal property losses, providing both strategic and technical guidance throughout the claims process.

You will play a key role in maintaining departmental protocols, supporting complex claim resolution, and delivering strong customer service outcomes for carriers, clients, and internal stakeholders. This is a desk-based role.

Responsibilities

• Supervise a Team: Manage a team of claims adjusters, providing guidance, training, and support to ensure high-quality claim assessments and exceptional customer service.
• Coverage Analysis: Examine claim forms, policies, and other records to determine insurance coverage.
• Claims Processing: Oversee the entire claims process, including the evaluation of damages, determination of loss, settlement negotiations and resolution, while ensuring all compliance regulations are adhered to.
• Quality Assurance: Implement and monitor quality control measures (Best Practices) to ensure accurate and consistent claims handling in compliance with company guidelines and industry standards.
• Customer Service: Collaborate with carriers, attorneys, claimants, and internal policyholders to address inquiries, resolve disputes, and ensure a positive claims experience.
• Performance Metrics: Track and analyze key performance metrics to identify areas for improvement, set performance targets, and implement strategies to meet or exceed goals.
• Reporting: Generate and present regular reports to senior management and clients, highlighting department performance, trends, and areas for improvement.
• Compliance: Stay current with industry regulations and best claims practices to ensure that claims processes are compliant with all legal requirements.

Qualifications

• Prior experience as a Supervisor/Manager (preferably in insurance claims).
• Prior experience handling commercial first party property claims.
• Strong leadership skills, with ability to motivate and develop a team.
• Superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims.
• Ability to prioritize workload and handle multiple tasks.
• Analytical and problem-solving abilities, with a keen attention to detail.
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills.
• Bachelor's degree in a relevant field or equivalent work experience.

Compensation & Benefits

• Salary: $115,000-$130,000 annually (based on licensure, certifications, and experience)
• Training, development, and career growth opportunities
• 401(k) with company match and retirement planning
• Paid time off and company-paid holidays
• Comprehensive medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Company-paid life insurance and long-term disability
• Supplemental life insurance and optional short-term disability
• Strong work/family and employee assistance programs
• Employee referral program

Location

📍 Farmingdale, NY

This position is capable of being filled remotely; however Network Adjusters maintains offices in Farmingdale, NY and Denver, CO. with the expectation that team members residing within commuting distance of our office are expected to attend the office regularly to support collaboration and team engagement.

About Network Adjusters

Founded in 1958, Network Adjusters has built a reputation as a leading provider of insurance claims administration and independent adjusting services. Serving the insurance industry for nearly seven decades, Network Adjusters, Inc. brings together the best elements of third-party claims administration and independent adjusting services. From our primary offices in New York and Denver, to our national network of experts, our superior experience and ongoing training are the keys to successfully managing our clients claims and handling specialized insurance needs. All our Claim Directors have extensive backgrounds working with major insurance carriers, giving us a thorough understanding of factors critical claims handling. It all adds up to measurable results—the proof is in our extensive track record of settled claims and unmatched recovery abilities.