Client Advisor

Company Description Marina B is a globally renowned luxury jewelry brand founded in 1978 by Marina Bulgari, following her heritage from the iconic Italian jewelry house created by her grandfather, Sotirio Bulgari. The brand has built an international presence with boutiques in major fashion capitals such as Milan, London, Paris, Geneva, New York, Jeddah, and Tokyo. Marina B’s distinctive, trend-setting collections have attracted an elite clientele over the decades, including Sophia Loren, Elizabeth Taylor, Julia Roberts, Princess Grace, and more recently Beyoncé, Alicia Keys, Faith Hill, and Jennifer Lopez. The brand is known for bold, innovative designs that remain chic, sumptuous, and easy to wear. Drawing from its legendary archive, Marina B blends classic and contemporary aesthetics by reimagining signature designs with modern twists.

Role Description The Client Advisor is a full-time, on-site role based in New York, NY, responsible for delivering exceptional luxury retail experiences and building lasting client relationships. Day-to-day responsibilities include welcoming clients, presenting Marina B collections, providing informed product guidance, and supporting clients through the purchase and after-sales processes. The role involves maintaining high standards of customer service, ensuring client satisfaction, and handling inquiries in a professional and timely manner. The Client Advisor will also assist with client outreach, appointment setting, and follow-up, as well as collaborate with the team on in-store events and visual merchandising to uphold brand image. This position requires consistent attention to detail, accurate handling of client information, and adherence to company policies and procedures.

Qualifications

• Candidates should possess strong Client Relations and Customer Satisfaction skills, with a focus on building long-term, trust-based relationships.
• Candidates should possess excellent Communication and Customer Service skills, including clear verbal communication, active listening, and a polished, professional demeanor.
• Candidates should possess familiarity with Insurance or related service products, with the ability to explain coverage or protection options when applicable.
• Prior experience in luxury retail, jewelry, or high-end fashion is highly beneficial.
• Strong organizational skills, reliability, and the ability to thrive in a fast-paced, client-focused environment.
• Comfort with point-of-sale systems, basic computer skills, and accurate handling of transactions and client records.
• Flexibility to work retail hours, including evenings, weekends, and holidays as needed.
• Salary $62,000 - $78,000
• Medical, Vision, Dental & 401k