Customer Relations Coordinator - Entry Level

A Customer Relations Coordinator at Malca-Amit is required to work in a fast paced customer focused environment and a successful candidate will be responsible for customer service & relations, data entry, pre/post-sales service functions and front desk shipping/receiving, as well as handling of numerous sensitive commodities, from the U.S. West Coast to various international destinations & origins throughout the Malca-Amit global network. This collaborative process entails extensive interactions with various domestic and international stakeholders, both on an internal and external level.

The Customer Relations Coordinator will need to possess proven time management skills, a high level of customer service skills, have fast paced data entry abilities as well as excellent inter-personal & collaborative qualities.

About Malca-Amit:

Malca-Amit USA, LLC, a division of The Malca-Amit Group of Companies, consists of an international team of experts, including logistics, security, customs house and special operations professionals, who provides professional service tailored to the specifications and needs of the global luxury goods industry and international banks.

Malca-Amit stands at the forefront of industry innovation. Our expert knowledge, integrated solution technology and global capabilities enables our clients to achieve maximum efficiency when dealing with the movement of their valuable assets. We are looking for a well-versed Customer Relations Coordinator to join our Los Angeles operations.

JOB REQUIREMENTS

Principal responsibilities

• Handling of in-person shipping & receiving
• Provide customer support via phone, e-mail & in-person
• Logging and tracing of high-value shipments
• Liaising with dispatch teams & operations agents
• Daily key data entry of company transactions
• Cross-departmental aid and support
• Trade show operational support

Minimum qualifications:

• High School diploma or GED
• Minimum of 21 years of age

Preferred qualifications:

• Previous customer service experience
• Familiarity with working in fast pace environments
• Basic knowledge in MS Office, databases, and CRM software

Professional skills:

• Excellent ethics and integrity
• High attention to detail
• Collaborative work style
• Strong communication skills
• Excellent customer service
• Ability to work independently
• Professional, positive demeanor
• Excellent time management skills
• Strong reporting and organizing skills
• Strong problem-solving skills