Customer Service Representative

Job Title: Customer Service Representative

Industry: Manufacturing

Location (City, State): Northwest Suburbs, IL

Pay: $45,000–$50,000 annually

Work Schedule: Monday–Friday | 8:00 AM–5:00 PM | 100% Onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a well-established manufacturing organization known for its high-quality products, employee development, and long-tenured workforce. They are seeking a customer-focused Customer Service Representative to join their collaborative team. This is an excellent opportunity for someone looking to build a long-term career with a company that invests in training and internal advancement.

Job Description:

The Customer Service Representative serves as a key point of contact for customers and distributors by processing orders, responding to inquiries, and coordinating with internal departments to ensure exceptional service. This is a fast-paced administrative position that combines customer support, order management, and problem-solving. It is not a call center environment.

Key Responsibilities:

• Process customer orders accurately and efficiently using internal systems.
• Respond to customer inquiries via phone and email regarding orders, product availability, pricing, and delivery timelines.
• Prepare customer quotes and assist with pricing requests.
• Coordinate with sales, engineering, accounting, and operations to resolve customer issues.
• Track open orders and proactively follow up on outstanding requests.
• Research inventory availability and recommend alternative products when appropriate.
• Investigate and resolve shipping, billing, and order discrepancies.
• Maintain accurate customer records and documentation.
• Assist with invoicing and administrative reporting.
• Prioritize multiple requests while meeting departmental response time expectations.
• Participate in ongoing product knowledge and professional development training.
• Provide backup support to teammates and assist with special projects as needed.

Qualifications:

• Bachelor's degree required.
• 1–3 years of customer service experience required (retail, hospitality, food service, or office experience welcome).
• Strong Microsoft Office skills.
• Comfortable performing basic business math, including percentages and decimals.
• Excellent communication, organizational, and multitasking abilities.
• Detail-oriented with strong problem-solving skills.
• Professional, confident, and customer-focused demeanor.
• Stable work history with demonstrated reliability preferred.

Perks:

• Clearly defined career progression with opportunities to advance into senior customer support and sales roles.
• Educational assistance program to support continued learning.
• Competitive benefits package, including medical, dental, vision, life, disability insurance, and a 401(k) with company match.
• Paid holidays, PTO, and sick time.
• Stable organization with many employees who have built long-term careers.
• Supportive team culture with structured onboarding and ongoing development opportunities.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.