Customer Service Representative

Position: Customer Service Representative

Pay Rate: $18.00–$21.00/hour

Location: Lodi, CA

Schedule: Monday–Friday | 8:00 AM–5:00 PM

Position Summary

We are seeking a professional and detail-oriented Customer Service Representative to provide customer support while assisting with the daily administrative and clerical functions of the department. Reporting to the Customer Service Supervisor, this position plays an important role in maintaining efficient operations, resolving customer needs, and coordinating with internal departments.

Duties and Responsibilities

• Provide professional and responsive customer service via phone, email, and other communication channels.
• Respond to customer inquiries and assist with resolving routine and complex issues.
• Perform a variety of administrative and clerical duties to support department operations.
• Enter, update, and maintain customer and order information within company systems.
• Maintain accurate records, files, and supporting documentation.
• Communicate with internal departments to coordinate customer requests and resolve issues.
• Build and maintain positive relationships with customers and internal team members.
• Assist with order, inventory, and distribution-related documentation as needed.
• Prepare reports, correspondence, spreadsheets, and other documents.
• Follow customer requests and projects through to completion.
• Maintain a high degree of accuracy when entering and reviewing information.
• Perform additional customer service and administrative duties as assigned.

Qualifications

• 2+ years of administrative office experience required, preferably within a distribution and/or inventory environment.
• Demonstrated proficiency with Microsoft Word and Excel.
• Experience using an ERP system such as JD Edwards is preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• High degree of accuracy and attention to detail.
• Strong organizational and multitasking skills.
• Ability to effectively resolve both routine and more complex issues.
• Ability to work with limited supervision and take ownership of assigned responsibilities.
• Proven ability to follow projects and customer requests through to completion.
• Dependable, professional, and team-oriented.