Customer Success & Wine Content Associate

Position Summary:

We are seeking a motivated and detail-oriented Customer Success & Wine Content Associate to support both customer service and marketing operations.

This role combines day-to-day customer support, order and shipping coordination, and wine-focused content writing. The ideal candidate has a passion for fine wine, strong communication skills, and the ability to manage multiple administrative and customer-facing tasks efficiently and professionally.

For someone looking to build a career in the fine wine industry, this role offers a strong foundation and opportunity for growth.

Key Responsibilities

• Manage and support day-to-day customer service operations, including order processing, address validation, and shipping coordination.
• Provide professional and responsive customer service via phone and email communications.
• Write and edit wine-focused content for email campaigns, product pages, website content, and other marketing initiatives.
• Develop and apply wine knowledge to confidently assist customers and support sales activities.
• Contribute to a productive team environment by fostering cooperation and organization across departments.
• Support updating wine ratings and product data in Fishbowl (Inventory Management System).

Qualifications:

• Minimum 2 years of experience in customer service, retail management, or office administration.
• 2+ years of professional content writing, copywriting, or related writing experience.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office, CRM systems, databases, and inventory software (Fishbowl and HubSpot experience is a plus).
• Experience in ecommerce or fulfillment operations preferred.
• Passionate about wine, with WSET or similar certification considered an advantage.

Compensation and Benefits

• $26-31/hour + Discretionary Semi annual Bonus of up to 20%.
• 8 Paid Holidays, plus 2 Floating Holidays (Effective Immediately).
• 10 days Personal Time Off (PTO), accrued semi-monthly, no waiting period.
• Health Insurance, Vision & Dental Insurance, (effective after 30-day waiting period).

Conclusion:

We are looking for someone who brings professionalism, kindness, curiosity, and a growth mindset to the role. The ideal candidate is a collaborative team player who is eager to develop their knowledge of fine wine and contribute across both customer success and marketing.

***Passing Drug Screening and Background Check is Required***