Customs Brokerage Supervisor

General Noli USA Inc., headquartered in Modena, Italy, is a global leader in freight forwarding and logistics. With over 125 years of industry expertise, we are proud to be part of a prestigious logistics group offering comprehensive import/export services, customs brokerage, and third-party warehousing solutions worldwide.

Company: General Noli USA Inc.

Location: Jamaica, NY 11434

Job Type: Full-Time, Permanent

Work Arrangement: On-site (Hybrid options may be considered post-probation

Job Summary

We are seeking an experienced and leadership-driven Customs Brokerage Supervisor to oversee our daily operations for customs brokerage department in Jamaica, NY. In this role, you will lead a team of entry writers, manage high-volume customs clearances, and ensure strict compliance with U.S. Customs and Border Protection (CBP) and Partner Government Agencies (PGAs). The ideal candidate combines technical trade expertise with a passion for mentoring team members and solving complex logistics challenges.

Key Responsibilities:

• Team Leadership: Train, evaluate, and schedule entry writers while maintaining team productivity, accuracy, and high ethical standards.
• Operational Oversight: Oversee the daily processing, auditing, filing, and billing of customs entries via ACE/ABI systems to ensure timely cargo clearance.
• Regulatory Compliance: Verify strict adherence to CBP regulations, Importer Security Filing (ISF), and U.S. Harmonized Tariff Schedule (HTSUS) classifications.
• PGA Clearance: Manage specialized clearances for Partner Government Agencies including FDA, USDA, APHIS, TTB, FSIS, TSCA, Fish & Wildlife, and EPA.
• Issue Resolution: Proactively manage and resolve customs holds, government agency inquiries, exam delays, and compliance disputes to minimize supply chain disruptions.
• Logistics Coordination: Issue Delivery Orders, coordinate cargo inspections, and collaborate with internal departments and trucking partners.
• Client & Account Support: Act as the primary point of contact for key accounts, offering expert guidance on tariffs, regulations, and duty rates.
• Quality Assurance: Conduct thorough self-audits to ensure all customs formalities are met before closing files, staying current on all industry updates.

Qualifications & Requirements:

• High School Diploma or GED required
• Experience: 3–5 years of hands-on experience in customs brokerage
• Leadership: Proven track record of managing, coaching, or leading an operational brokerage team preferred.
• License: A valid Customs Broker License (CHB) is strongly preferred but not required.
• Software Skills: High proficiency in trade software (e.g., Editrade, CargoWise) and Microsoft Excel.
• Industry Knowledge: Deep understanding of HTSUS classification, entry types, and diverse PGA regulations.
• Soft Skills: Highly organized, team-oriented, able to multitask effectively, and possesses strong professional integrity.
• Availability: Must be able to work on-site at our Jamaica, NY office (near JFK).

Benefits

• Competitive salary package
• Comprehensive Medical, Dental, and Vision Insurance.
• Flexible Spending Account (FSA) & Health Savings Account (HSA).
• 401(k)
• Paid time off, Vacation, Sick Leave, and PTO

Benefits

• Competitive salary
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Paid Vacation, Sick Leave, and PTO