CX Research

Robert Half's marketing & creative client is looking for a CX Researcher for a 3-6+ month contract opportunity. This is a fully remote, 40-hour-per-week position. The CX Researcher will lead the design, execution, and analysis of a large-scale quantitative customer research study focused on customer behavior, engagement patterns, and loyalty program preferences. This role is ideal for a research professional with strong survey design, data analysis, and stakeholder communication skills who can independently manage the full research lifecycle and deliver actionable business insights.

Responsibilities:

• Design and develop quantitative surveys to gather customer insights and support strategic decision-making
• Translate business and research objectives into effective questionnaires for multiple customer segments
• Build, program, test, and launch surveys using Qualtrics
• Provide recommendations on survey incentives and assist with implementation logistics
• Manage survey fieldwork, monitor response quality, and ensure completion targets are achieved
• Analyze survey results and identify actionable trends, patterns, and customer insights
• Develop reports and presentations that translate data into clear business recommendations
• Conduct segment-level analysis to compare customer behaviors, preferences, and engagement opportunities
• Collaborate with marketing and cross-functional stakeholders to align research initiatives with business goals
• Support customer experience, loyalty, and engagement strategy through ongoing research and insights
• Maintain research documentation, methodologies, and reporting materials
• Present findings and recommendations to internal stakeholders

Qualifications:

• Bachelor's degree in Market Research, Marketing, Statistics, Business, Psychology, Economics, or a related field
• 3+ years of experience in customer research, market research, consumer insights, CX research, or a related role.
• Proven experience designing and managing quantitative surveys with large respondent populations
• Strong hands-on experience with Qualtrics; experience with similar survey platforms will also be considered
• Experience programming surveys, managing fieldwork, and ensuring data quality throughout the research process
• Strong analytical skills with the ability to interpret complex datasets
• Experience creating client-facing reports, presentations, and executive summaries
• Knowledge of survey methodologies, customer segmentation, and quantitative research best practices
• Advanced proficiency with Excel and experience using data visualization or reporting tools is a plus
• Excellent written and verbal communication skills with the ability to present findings to stakeholders
• Strong organization, project management, and time-management skills
• Ability to work independently while managing multiple priorities in a fast-paced environment