Director of Solutions Engineering

Director of Solutions Engineering

Location: Remote in San Francisco Bay Area

Salary: Up to $290k base plus variable (people are earning $500k in these roles)

Benefits: Large amount of equity, 401k, health insurance

I'm working with one of the most disruptive vendors in the Identity & Fraud space. They are well backed, growing a lot and on track to IPO in the next 2 years. Their Solutions Engineering function is one of the most strategic areas of the business and where a lot of their growth is coming from.

They are looking for a player coach with strong Identity & Fraud background to help to build a new team in their pre-sales function, design a playbook and use cases and build a team underneath yourself. The other people in the function are achieving 200% of their number at the moment and are able to take home over $500m.

They already have a large amount of customers across the industry - some big names like Coinbase, Uber, Tether, many major banks and so on.

Responsibilities:

• Set the direction and priorities for the Solutions Engineering function, ensuring the team is aligned with wider commercial and product objectives.
• Lead, coach and develop a team of experienced Solutions Engineers, creating a high-performance environment with clear expectations and opportunities for progression.
• Work closely with Sales, Product, Engineering and senior leadership to shape technical strategy and ensure customers receive the right support throughout complex enterprise sales cycles.
• Provide hands-on leadership across the organisation’s largest and most strategic customer opportunities, helping the team navigate complex technical and commercial requirements.
• Build and continuously improve Solutions Engineering processes, playbooks and best practices to increase consistency, efficiency and effectiveness as the organisation scales.
• Establish meaningful performance measures and use data to understand team effectiveness, identify areas for improvement and support better decision-making.
• Own both the longer-term development of the Solutions Engineering organisation and the day-to-day execution of the team, ensuring resources are aligned with business priorities.
• Recruit, retain and develop high-calibre Solutions Engineering talent while creating a culture of accountability, collaboration, continuous learning and innovation.

The ideal profile would have:

• Strong experience working with Identity & Fraud technologies
• Someone who has designed bespoke Identity & Fraud solutions to Fortune 500 customers
• Someone that has built a team and function from scratch
• Ideally working within a consultancy firm
• Self-starter attitude

What's in it for you:

• Working for a high-growth, disruptive market leader in the space
• Building a team and function from scratch in a well established company
• Working within a high-calibre team & high-achieving company
• Opportunity to gain pre-IPO stocks turn into real money - on track to IPO!