Executive Support / AV Support Engineer

Required Qualifications

• 5+ years of experience in Executive Support, Event Support, AV Support, or End User Services within a corporate environment.
• Proven experience supporting senior executives, leadership teams, and VIP stakeholders.
• Strong hands-on expertise with Microsoft Teams, Teams Rooms, Zoom, Webex, and other enterprise collaboration platforms.
• Experience supporting AV and conferencing technologies, including microphones, cameras, mixers, switchers, digital signage, displays, and related systems.
• Strong knowledge of Windows devices, Microsoft 365, mobile devices, docking stations, printers, and workplace technologies.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Exceptional customer service, communication, and stakeholder management skills.
• Ability to perform effectively under pressure in high-visibility and time-sensitive environments.
• Demonstrated ability to manage multiple concurrent meetings, events, and executive support requests.
• Proven ability to handle confidential and sensitive business information with discretion.
• Ability to lift and transport equipment weighing up to 50 lbs.

Preferred Qualifications

• Experience supporting C-suite executives, board meetings, executive briefing centers, and high-profile corporate events.
• Certifications or formal training in Microsoft Teams Rooms, Zoom Rooms, Cisco Collaboration, Crestron, or AVIXA.
• ITIL Foundation certification.
• Experience supporting hybrid events, live streaming, webcasts, and virtual event production.
• Familiarity with ServiceNow or other IT Service Management (ITSM) platforms.
• Experience managing enterprise conference room technologies and executive collaboration spaces.