Field Support Engineer

Field Support Engineer

Location : San Diego/Torrey Heights, CA

Rate : $30-33/hr.w2

Required Skills / Experience:

· 3–5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience, including:

· Strong Windows 10 and Windows 11 troubleshooting experience

· Windows workstation installation, configuration, and administration

· Software installation and troubleshooting

· Hardware and peripheral troubleshooting

· Windows device drivers and Device Manager

· Active Directory and domain-joined workstation concepts

· Network troubleshooting fundamentals including TCP/IP, DNS, DHCP, and network shares

· User/group permissions and local security concepts

· Application and operating-system compatibility troubleshooting

· Backup, restoration, and data migration fundamentals

· Ability to interpret technical documentation and execute defined technical procedures

· Strong documentation and technical communication skills

· Ability to independently troubleshoot technical issues and escalate appropriately

· Ability to work with application owners, infrastructure teams, vendors, and end users

· Ability to work onsite and support scheduled deployment activities as required

Additional Notes:

Individual role to work at client site to collect the required information for Windows 10 to Windows 11 OS migration including hardware details of the system and application details as per SOW and migration plan. As mentioned above in Job Description.