Information Technology Program Manager

General Summary

The IT Program Manager – Manufacturing Applications is responsible for leading complex, cross-

functional technology programs focused on Manufacturing, Quality, and Supply Chain systems,

with supporting integration into ERP and Go-To-Market (GTM) platforms. This role partners closely

with operations, quality, supply chain, and IT stakeholders to drive strategic manufacturing

initiatives from concept through execution.

This is a hands-on leadership role that spans manufacturing system strategy, implementations,

plant integrations, and validation (including UAT). The ideal candidate thrives in a fast-paced,

operationally driven environment, operates effectively amidst ambiguity, and demonstrates strong

program governance, stakeholder alignment, and executive communication skills. Attention to

detail and the ability to manage multiple concurrent priorities across plant and enterprise

environments are essential.

Key Responsibilities

 Own and manage the full lifecycle of complex, high-impact programs focused on

Manufacturing, Quality, and Supply Chain applications, with integration into ERP and GTM

systems.

 Partner with Manufacturing, Quality, and Operations leaders to define program objectives,

scope, and success criteria aligned to plant and enterprise goals.

 Develop and maintain the Manufacturing IT strategic roadmap, ensuring alignment with

production scalability, quality compliance, and operational efficiency.

 Drive global manufacturing process standardization, digitization, and system optimization

across plants and regions.

 Lead program portfolio management for manufacturing initiatives, including prioritization,

capacity planning, and dependency management across sites.

 Lead end-to-end delivery of manufacturing system implementations and enhancements

(e.g., MES, QMS, shop floor systems, traceability, and production planning tools).

 Oversee integration of manufacturing systems with ERP, warehouse management, and

downstream GTM platforms.

 Define and execute program governance, including communication plans, stakeholder

engagement, and executive reporting with a strong focus on operational impact.

 Monitor program performance using KPIs tied to production efficiency, quality, compliance,

and throughput.

 Identify, assess, and mitigate risks, particularly those impacting production continuity,

regulatory compliance, and plant operations.

 Collaborate with cross-functional teams (Manufacturing, Quality, Supply Chain, IT) to define

scope, timelines, and resource requirements.

 Ensure solutions are delivered on time, within budget, and meet plant operational and

quality expectations.

 Lead validation and testing strategies, including integration testing, UAT, and manufacturing

system validation in regulated environments.

 Drive change management across plant users, including training, communication, and

adoption of new manufacturing processes and systems.

 Facilitate strong collaboration between IT and plant operations teams to ensure alignment

and minimal disruption to production.

 Maintain comprehensive program documentation, including validation artifacts, risks, and

compliance records.

 Conduct post-implementation reviews focused on operational improvements, production

metrics, and continuous improvement.

 Ensure adherence to PMO standards, quality frameworks, and regulatory requirements

(e.g., QMS, GxP where applicable).

 Perform other related duties as required.

Qualifications

Education & Experience

 Bachelor’s degree with 10+ years of experience in program and project management,

preferably in manufacturing, medical devices, or life sciences environments; or equivalent

combination of education and experience.

Preferred Qualifications

 Proven experience leading large-scale programs in Manufacturing and Quality systems

(e.g., MES, QMS, production planning, shop floor automation), with ERP integration.

 Strong understanding of Plan-to-Produce, Quality Management, Inventory Management,

and Supply Chain processes.

 Experience working in regulated manufacturing environments, including system validation

and compliance (QMS, FDA, ISO).

 Hands-on experience with manufacturing system implementations, plant rollouts, and multi-

site deployments.

 Experience managing testing strategies, including validation, integration testing, UAT, and

cutover planning with hypercare support.

 Familiarity with manufacturing architectures, including shop floor systems, IoT integrations,

and plant connectivity.

 PMP, Agile, or Scrum certifications preferred.

 Proficiency with project and portfolio management tools (e.g., Jira, Microsoft Project,

Smartsheet).

 Strong understanding of SDLC and experience applying Agile, Waterfall, or hybrid

methodologies in manufacturing contexts.

 Experience with enterprise technologies, including cloud platforms, data and analytics

(especially for manufacturing insights), and collaboration tools.

 Excellent communication, stakeholder management, and executive presentation skills,

particularly with operations leadership.

 Strong analytical, problem-solving, and decision-making capabilities.

 Advanced proficiency in Microsoft Office tools (PowerPoint, Excel, Word).

Working Conditions

 General office and manufacturing plant environment

 Up to 10% travel as required (including plant locations)

 May involve work in regulated environments requiring adherence to safety and quality

standards

 Ability to work at a computer for extended periods