IT Project Manager

Here are some of the specific details:

Job Title: IT Project Manager

Job Duration: 12 months

Job Location: Rosemead, CA(Hybrid: Onsite Tuesday & Wednesday)

REQUIRED SKILLS:

• Bachelor's degree in business, technology, or a related discipline, or equivalent combination of education, training, and experience.
• 10+ years of project management and/or project support experience preferred.
• 3–5 years of project management experience leading large-scale technology initiatives.
• Demonstrated success managing complex, cross-functional programs across Product, Engineering, IT, and Business teams.
• Strong experience with Agile, hybrid, and enterprise-scale delivery methodologies.
• Exceptional risk forecasting, risk management, and dependency management skills.
• Proven ability to influence without authority and hold teams accountable.
• Experience managing third-party vendors and consulting partners.
• Excellent written and verbal communication skills.
• Advanced experience creating executive-level presentations, status reports, and program dashboards.

Desired Skills & Experience

• Customer Experience, Contact Center, IVR, IVA, Conversational AI, or customer service technologies.
• Generative AI, AI-powered customer experiences, or automation platforms.
• Experience in regulated industries or large enterprise environments.