IT Support Specialist – Executive & End-User Support

IT Support Technician -long term contract

Location : Austin TX OR Santa Clara California

Position Summary

We are seeking a reliable and customer-focused IT Support professional to provide hands-on desktop, laptop, and executive user support. The ideal candidate should have practical IT knowledge and strong communication skills to assist users with day-to-day technology needs, meeting room operations, and basic hardware/software troubleshooting.

Key Responsibilities

• Provide desktop and end-user IT support for laptops, monitors, printers, keyboards, and other peripherals.
• Install, configure, and troubleshoot printers, monitors, keyboards, docking stations, and other IT equipment.
• Image, configure, and prepare new laptops for employee deployment.
• Provide first-level troubleshooting for common hardware, software, connectivity, and user-access issues.
• Support executive-level users, providing professional, patient, and responsive assistance.
• Assist and guide users with meeting room technology, including displays, conferencing equipment, audio/video systems, and connectivity.
• Provide hands-on support during meetings and help resolve technology issues quickly.
• Guide users through day-to-day IT activities and applications when required.
• Maintain basic IT asset and equipment records and follow established IT support procedures.
• Escalate complex technical issues to the appropriate IT teams while maintaining ownership and communication with the user.

Skills & Qualifications

• Working knowledge of desktop and end-user IT support.
• Hands-on experience with laptop imaging and hardware/peripheral setup.
• Ability to install and troubleshoot printers, monitors, keyboards, docking stations, and related devices.
• Strong customer service and communication skills.
• Comfortable supporting senior executives and business users.
• Ability to explain technical issues in a simple, user-friendly manner.
• Strong troubleshooting, interpersonal, and problem-solving skills.
• Professional appearance, attitude, and ability to work calmly in a fast-paced environment.

Ideal Candidate

The ideal candidate is a hands-on IT support professional who enjoys working directly with users, is comfortable supporting executives, and can quickly resolve everyday technology and meeting-room issues with minimal supervision.