Learning Facilitation Coordinator

Commercial Services Learning Experience Facilitator

Location: Greater Chicago Area (Hybrid)

Duration: 6+ Month Contract (Likely Extension)

Rate: $35~/hour

Looking for someone with Hospitality/Hotel Learning/Training experience.

We are seeking a Commercial Services Learning Experience Facilitator to deliver engaging onboarding and training programs for General Managers, Owners, Operators, and other hospitality leaders. This role will facilitate both virtual and in-person learning experiences focused on commercial functions including sales, marketing, revenue management, and events.

The ideal candidate brings a strong hospitality background, including hotel sales leadership experience, combined with a passion for training, facilitation, and learner engagement. This individual will partner with cross-functional stakeholders to deliver learning programs, maintain training content, and drive adoption of commercial best practices across hotel properties.

Key Responsibilities:

• Facilitate virtual and in-person training programs for hospitality leaders and stakeholders.
• Deliver onboarding and learning experiences across commercial functions.
• Maintain and update training materials, facilitator guides, and participant resources.
• Partner with subject matter experts to ensure content remains accurate and relevant.
• Support learner communications, program logistics, and training coordination.
• Build strong relationships across departments to support learning initiatives and business objectives.
• Measure training effectiveness and identify opportunities for continuous improvement.

Qualifications:

• 5+ years of hospitality industry experience.
• Hotel sales experience required; Director of Sales experience strongly preferred.
• Knowledge of sales, marketing, revenue management, and events operations.
• Experience facilitating virtual instructor-led training (VILT) and in-person learning programs.
• Excellent presentation, communication, and stakeholder management skills.
• Strong organizational and project management abilities.
• Must be located in the Greater Chicago area and able to attend occasional in-person sessions.

Preferred:

• Franchise or multi-property experience.
• Learning & Development, onboarding, or leadership training experience.
• Experience with hotel sales, revenue, and property management systems.
• Background working with General Managers, Owners, and executive-level stakeholders.

Benefits Featured

Medical, Dental , and Vision Insurance is offered to qualified candidates.