Luxury Watchmaker

The Luxury Watchmaker plays a critical role in delivering an exceptional client experience for both internal and external clients. You will uphold the precision, craftsmanship, and service excellence expected in a luxury retail environment. This position requires strong technical expertise in watch repair, battery replacement, diagnostics, and client communication.

Weekend, holiday, and peak‑season availability may be required.

Key Responsibilities

• Replace batteries across luxury quartz models while preserving case integrity and water resistance.
• Remove mechanisms from cases, examine components, and identify defective or worn parts.
• Repair broken or damaged parts using hand tools and machines; service quartz and automatic watches.
• Polish, clean, and adjust watches using professional tools, measuring instruments, and bench equipment.
• Review and maintain knowledge of Material Safety Data Sheets; adhere to proper use, storage, and disposal of chemicals.
• Provide accurate, valuable feedback to clients to ensure an exceptional personal experience.
• Inspect and evaluate product quality and workmanship to uphold luxury brand standards.
• Update repair status in the POS system; maintain organized, compliant company documentation.
• Manage internal client service issues promptly and professionally.
• Maintain knowledge of product lines and Hamilton sources.
• Attend scheduled staff training and vendor sessions to support ongoing skill development.
• Provide effective in‑store communication regarding repairs and activities affecting associates and store operations.

Skills & Competencies

• Problem Resolution
• Product Knowledge
• Ability to multi‑task in a fast‑paced luxury environment
• Security awareness and adherence to best practices
• Strong team collaboration
• Commitment to brand standards and values
• Basic computer proficiency

Education & Experience

• AWCI CW21 certification and/or factory training from WOSTEP, Rolex, Breitling, Ebel, Omega, or Cartier
• Minimum 2–5 years of professional watchmaking or repair experience

Physical Requirements

Includes but is not limited to: reading, writing, walking, climbing stairs, standing, sitting, kneeling, and lifting up to 25 lbs.