Operations & Salesforce Analyst

About Us:

MPN Research Foundation (MPNRF) is dedicated to funding and advancing original research in pursuit of new treatments, and eventually a cure, for essential thrombocythemia (ET), polycythemia vera (PV), and myelofibrosis (MF), blood cancers that are known collectively as myeloproliferative neoplasms (MPN). Founded in 1999, MPNRF was the first organization in the MPN space and is the only one focused on advancing research. From its unique position at the intersection among three key stakeholders — patients, researchers/clinicians, and the biopharma/biotech industry — MPNRF facilitates a collaborative approach to research that elevates the patient voice in research and drug development, brings disease experts together, and accelerates the industry’s understanding of an extremely complex group of diseases.

Job Overview

The MPN Research Foundation (MPNRF) is seeking a highly organized, systems-minded Operations Analyst to help strengthen the processes, technology, and data that support our mission.

This role sits at the intersection of operations, technology, donor stewardship, and customer service. The CRM & Operations Analyst serves as a key partner across the organization, helping ensure that donors, patients, caregivers, healthcare professionals, researchers, and industry partners have a positive experience interacting with MPNRF.

The ideal candidate is equally comfortable building a CRM report, improving a workflow, managing donor records, troubleshooting a process issue, or responding to an inquiry from a constituent. They are naturally curious, detail-oriented, and proactive, with a strong desire to create order, solve problems, and continuously improve the way work gets done.

Working in a small, mission-driven nonprofit requires flexibility, resourcefulness, and a willingness to jump in wherever needed. Successful candidates will be energized by wearing multiple hats, identifying opportunities for improvement, and helping move important work forward without waiting to be asked.

You'll play a critical role in helping MPNRF:

• Maintain a trusted and accurate Salesforce environment.
• Transform data into actionable insights through dashboards and reporting.
• Improve operational efficiency through automation, process improvements, and thoughtful systems design.
• Ensure gifts are processed accurately, and donors are acknowledged promptly.
• Build scalable processes and documentation that support organizational growth.
• Keep important operational work moving forward through strong follow-through and problem-solving.
• Deliver an exceptional experience responding to inquiries from donors, patients, caregivers, and partners.

Job Responsibilities

Responsibilities of the Operations Analyst will be cross-functional and include, but not be limited to:

CRM Administration, Data Integrity & Systems Management

• Serve as the primary administrator and power user of the Foundation's CRM Nonprofit Success Pack (NPSP) environment.
• Ensure the accuracy, integrity, and usability of contacts, affiliations, accounts, opportunities, campaigns, and gift data.
• Import, clean, validate, and maintain data from multiple fundraising, marketing, and operational platforms.
• Build and maintain reports, dashboards, and workflows that support fundraising, marketing, patient engagement, and organizational priorities.
• Identify and resolve data quality issues, duplicate records, and process gaps while promoting strong data governance practices.
• Support integrations between CRM, Zapier, and third-party platforms, helping improve efficiency and reduce manual work.
• Document business processes, workflows, and data standards to support organizational consistency and scalability.
• Conduct regular CRM audits and recommend improvements that strengthen reporting, user adoption, and operational effectiveness.

Donor Operations & Stewardship

• Process donations received through multiple giving channels accurately and in a timely manner.
• Record gifts within CRM to ensure accurate reporting and donor stewardship.
• Generate acknowledgment letters, tax receipts, and donor communications that reflect MPN Research Foundation’s commitment to exceptional donor experiences.
• Track pledges, recurring gifts, matching gifts, tribute gifts, and donor updates.
• Support donor stewardship activities by maintaining accurate donor records and ensuring timely follow-up on donor-related requests.
• Partner with the Development team to ensure gift processing workflows align with fundraising best practices and compliance requirements.

Constituent Services & Shared Inbox Management

• Monitor and manage shared organizational inboxes, serving as a responsive first point of contact for donors, patients, caregivers, researchers, industry partners, and other constituents.
• Provide professional, timely, and service-oriented communication while ensuring requests are directed to the appropriate team member.
• Track inquiries through resolution and proactively follow up to ensure outstanding requests do not stall.
• Help maintain a positive and consistent experience across all interactions with the Foundation.

Reporting, Dashboards & Analytics

• Develop and maintain reports and dashboards that provide meaningful insights into fundraising performance, donor engagement, campaign results, operational metrics, and organizational goals.
• Design executive dashboards that help leadership make informed, data-driven decisions.
• Partner with stakeholders across Development, Marketing, Patient Engagement, Research, and Operations to identify reporting needs and opportunities for improvement.
• Analyze trends, identify gaps, and provide recommendations that strengthen fundraising, communications, and operational effectiveness.
• Continuously improve reporting processes to ensure data accuracy, reliability, and usability.

Operations & Continuous Improvement

• Support month-end reconciliation in partnership with Finance and Development.
• Generate mailing lists, donor segments, and campaign reporting to support fundraising and communication initiatives.
• Create and maintain Standard Operating Procedures (SOPs), process documentation, and workflow maps that improve organizational efficiency.
• Identify opportunities to automate, streamline, and improve business processes using CRM, integrations, and other operational tools.
• Support special projects and cross-functional initiatives that advance the Foundation's mission and strategic priorities.
• (For Chicago based candidates only) Support in-office management for MPN Roundtable and other events or operational needs as needed.

Knowledge and Skills Required

• Minimum 2 or more years of experience in Salesforce administration or other CRM management.
• Advanced CRM experience required, including CRM Flow Builder, reports, dashboards, campaigns, list emails, and object manager.
• Experience building and maintaining Zapier automations that connect multiple systems.
• Strong understanding of CRM data integrity, duplicate management, campaign structures, and data governance.
• Strong analytical and problem-solving skills, with the ability to translate data and process gaps into practical recommendations.
• Proven ability to work independently, identify next steps, and move work forward without requiring constant direction.
• Strong project management, follow-through, and collaboration skills.
• Excellent written communication skills and ability to write clear SOPs, process documentation, and stakeholder-facing responses.
• Tech-savvy and proficient in Microsoft Office, SharePoint, Teams, CRM, Monday.com, and contemporary productivity or collaboration tools.
• Respect and adherence to the team, the patient's voice, and to MPN Research Foundation organizational values.
• Willingness to support team members in a cross-functional manner.

Preferred:

• CRM Administrator Certification or substantial hands-on experience administering CRM in a nonprofit environment.
• Experience with Salesforce Nonprofit Success Pack, FormAssembly, Bloomerang, Visio, and EOS or similar operating frameworks.

Reporting Lines:

This individual reports to the Senior Manager of Operations and has a dotted line to functional area leads in Development, Marketing & Communications, Patient Engagement, and Research on a request basis. Performance and priorities will be managed by the direct supervisor.