Patient Support Representative

Patient Support Representative

Hybrid

M-F, 12-8pm ET/9am-5pm PT

Patient Support Representative for a medical device company. In this role, you will provide friendly, responsive support to patients, healthcare providers, and clinical staff. This role will serve as a key point of contact, helping answer questions, resolve issues, and ensure patients have a positive experience throughout the monitoring process.

The ideal candidate is a strong communicator who enjoys helping others, solving problems, and working in a fast-paced environment. We are open to candidates from a variety of customer-facing backgrounds, including healthcare, hospitality, retail, restaurant, hotel, and front-desk environments.

Responsibilities:

• Work through the remote patient monitoring each day to see which patients need following up, and call them
• Talk patients through fixes on the phone, one step at a time
• Take inbound calls and messages from patients, providers and clinical staff
• Record what happened and how it was resolved in Freshdesk
• Stay on an issue until it is closed, including chasing the follow-up
• Answer day-to-day questions from the clinics and facilities we supply
• Pass on what you hear from patients, so we can fix the things that keep coming up
• Keep our FAQs and help articles current

Qualifications:

• Must be able to work on Pacific Time
• High School Diploma
• 1+ year in customer service role
• Confidence with everyday technology: smartphones, apps, websites. You should be able to talk someone through an app on their phone without a script in front of you.
• Clear communication, on the phone and in writing
• Good organization and attention to detail. You will be working in a queue.
• Live within commuting distance of New York City
• Bilingual (Spanish) is preferred

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.

Pay Range: $25-$30/hr.