Salesforce Business Product Owner with CPQ and retail domain exp

Job Title: Salesforce Business Product Owner

Location: Torrance, CA (Onsite/ Hybrid - 3 days)

Hire Mode: Fulltime

Primary Skills: Salesforce Industry CPQ and retail industry is must

About Smart IT Frame:

At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.

Job Summary

We are the Digital Product Team for the distinguished Client Finance and Acura Finance websites the customer

service agent console and other digital tools We are looking for an entrepreneurial Sr Product Owner

You maintain high standards for large project launches for quality cost and delivery

You oversee product design development testing launch and warranty

You also maintain high standards for production support such as uptime operational continuity and triage of incidents and bugs

You are comfortable leading a team despite ambiguity and you quickly flex to changing conditions As such daily tasks include

leading the Product Management team

working with CX business development and testing resources to imagine write deliver and test user stories

meeting with leadership to articulate art of the possible and gain approvals for initiatives

maintaining operations through platform license management cost management etc

What Will This Person Be Working On

We are improving our products through large projects enhancements and production support Our products include

CLIENT AND ACURA FINANCE WEBSITES Support Client Finance and Acura Finance customers in the digital web channel Expand self-service functionality to enable customers to easily manage their accounts online

CLIENT FINANCE MOBILE APP New channel to launch soon To launch a mobile app channel for customers to make payments easily

AGENT SERVICE CONSOLE AGENT KNOWLEDGE Customer service representatives use console to serve customer requests Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobs

CUSTOMER COMMUNICATIONS MARKETING CLOUD PLATFORM Customer communications via message center email SMS web notifications banner notifications and partner managed messages Care and feeding of technical platform and templates

WANTS

MUST SKILL SETS

CUSTOMER FACING PAYMENTS EXCELLENCE This role has direct ownership of our prominent digital tools visited by millions of customers We seek candidates who have delivered winning experiences for top brands A strong plus you understand quality assurance testing and have experience with payment processing financial services or captive finance industry

ROADMAP DECISION MAKING This is a strategic senior level role who 3year roadmaps as a catalyst for change to evangelize and transform to next generation capabilities You are comfortable with ambiguity evolve to changing conditions and are fundamentally analytical analyzing data to generate insights and provide steady influence to define and meet goals You perform decision analysis on tool and vendor selections

PEOPLE SKILLS This selfstarter is a leader supporting Product Owners and Business Analysts This role also oversees UX and testing resources The role leads agile scrum teams and engages development marketing legal and other business IT enterprise stakeholders in a large matrix organization You use outstanding written and verbal multidisciplinary communication skills to engage subject matter experts through executive stakeholders

PLATFORM STRATEGY SALESFORCE You hold robust Salesforce product expertise and credentials Utilize platform roadmap to maximize our product roadmap Care and feeding of technical platform that enable all customer activity on the websites Create and monitor health utilization technical debt and other metrics and improvement plans

MINIMUM EDUCATIONAL QUALIFICATIONS

BA/BS degree

Agile certification for Product Owner or Scrum Master PREFER SAFe Agile

Salesforce certifications PREFERRED Else ability to gain Salesforce admin certification by year 1 MINIMUM

BUSINESS EXPERIENCE

5-8 years of product management product development or product operations experience with customer facing top brand Fortune 500 digital product

5-7 years of leadership experience managing mixed teams business IT internal external onshore nearshore offshore

2-5 years of experience with customer facing top brand digital product

2 years of roadmap and business planning experience Experience driving procurement process from identification of options evaluations and RFIRFP selection of tools and vendors

2 years of direct leadership experience managing associates

2 years of payments financial services or captive finance industry experience preferred

Ability to inspire art of the possible to improve upon status quo

Ability to influence executive management with effective verbal and written communications Strength in advocacy of business IT needs and user experience

Development of budget plans

Mobile app experience PREFERRED

Skills

Mandatory Skills : Project Governance, Project Planning, Schedule Management, Scope & Change Management, Stakeholder Management

📩 Apply today or share profiles at deighton@smartitframe.com