Supply Chain Operations Coordinator (Bilingual English/Mandarin)

We are seeking a detail-oriented and proactive professional to join our Supply Chain Operations Control Tower team.

In this role, you will serve as a central point of coordination for operational escalations, partnering cross-functionally with dispatch, sales, pricing, and customers to ensure timely issue resolution and continuity of service.

Key Responsibilities:

• Serve as the primary point of contact for operational escalations related to supply chain services
• Coordinate across dispatch, sales, pricing teams, and customers to resolve service issues efficiently
• Proactively manage and resolve operational challenges, including:
• Capacity constraints
• Service disruptions
• Appointment and delivery delays
• Rate discrepancies and billing concerns
• Partner closely with the Pricing team to evaluate alternatives and support solution development
• Ensure clear, timely, and professional communication with all stakeholders
• Monitor escalations through to resolution, maintaining accurate documentation and tracking
• Identify recurring issues and recommend process improvements to enhance operational efficiency

Qualifications:

• Bachelor’s degree in Supply Chain Management or a related field
• Fluency in English and Mandarin Chinese (written and verbal) is required
• 3–5 years of experience in logistics, drayage, trucking, or supply chain operations
• Strong understanding of drayage operations, carrier networks, and port/rail processes
• Excellent communication, problem-solving, and organizational skills

What We Offer:

• Comprehensive health coverage – medical, dental, and vision
• Flexible Spending Accounts (FSA) – for healthcare and dependent care expenses
• Commuter benefits – support for mass transit and parking
• 401(k) retirement plan – with a 100% company match up to 6%
• Generous Paid Time Off (PTO)
• Annual Discretionary Bonus – based on individual and company performance
• Company-paid life insurance – with optional additional coverage
• Fully covered short-term and long-term disability insurance
• Employee Assistance Program (EAP) – confidential personal and work-life support