Technical Program Manager

Overview

The Fintech Engineering organization is focused on achieving 3x development productivity by fundamentally transforming how software is built—moving beyond AI-assisted coding toward Agent-Driven Development.

The Technical Program Manager will be a systems thinker capable of connecting high-level AI strategy with the architectural and operational capabilities required to execute this transformation. This role will coordinate complex, cross-functional and cross-BU programs to evolve the organization’s operating model while ensuring systems become “agent-ready” without compromising the integrity of money-movement platforms.

The TPM will be responsible for driving organizational change and successfully institutionalizing agent-driven development practices across the Fintech organization.

Responsibilities

Strategic Technical Leadership

• Lead cross-functional efforts to move the Fintech organization from Level 1 (Chat/Assisted) to Level 4/5 (Orchestration) on the Agentic Maturity Rubric.
• Connect AI strategy with the technical, architectural, and organizational requirements needed to enable Agent-Driven Development.
• Drive the operating model transformation required to embed agentic development practices across the organization.

Architecture & Agent Readiness

• Partner with architects to ensure Fintech services are appropriately decoupled and exposed through Model Context Protocol (MCP).
• Help ensure agents can autonomously navigate Fintech domain logic.
• Coordinate technical workstreams required to make systems and development environments agent-ready.
• Maintain a strong focus on the integrity and reliability of money-movement platforms throughout the transformation.

Program Leadership & Coordination

• Own overall program execution, cross-functional alignment, and coordination across the Mission Team.
• Partner with:
• Mission Leadership
• Alpha Teams
• Platform & Enablement Teams
• Product Development (PD)
• Product Management (PM)
• Experience Design (XD)
• Manage complex workstreams across teams and business units.
• Ensure information and learnings flow effectively both into and out of the Fintech organization.
• Drive alignment around priorities, dependencies, risks, milestones, and measurable outcomes.

Tooling & Capability Rollout

• Oversee the go-to-market and adoption strategy for core AI development tools and capabilities, including:
• Claude Code CLI
• Cursor
• PR Review Agent
• Build Failure Analysis Agent
• Artifacts Generation Agent
• Coordinate the rollout and adoption of agentic development capabilities across relevant teams.

Measurement & Accountability

• Partner with Data & Analytics to develop and operationalize Agent-Driven Development Craft Maturity Rubrics across PD, PM, and XD.
• Support the delivery and rollout of the Agent-Driven Development Dashboard by Q4.
• Provide leadership with visibility into maturity improvements and productivity signals.
• Establish and track key metrics, including:
• Weekly Active Users (WAU)
• Daily Active Users (DAU)
• PR Cycle Time
• % Developer Days Saved
• Support the program goal of achieving a 2%–5% efficiency gain in the labor budget through systematic adoption of agentic workflows.

Enablement & Change Management

• Lead the design and delivery of training, enablement, and communication strategies.
• Organize Anthropic-led sessions and internal workshops.
• Drive cultural adoption of Agent-Driven Development practices.
• Identify and manage resistance to new tools, workflows, and operating models.
• Ensure new practices become institutionalized rather than remaining isolated experiments.

Harvesting, Learning & Scale

• Develop mechanisms for collecting feedback and learnings from early adopters.
• Identify and capture effective:
• Prompts
• Orchestration patterns
• Reusable agent workflows
• Turn successful approaches into repeatable practices that can be scaled across the organization.
• Promote rapid learning and iteration as Agent-Driven Development capabilities mature.

Required Qualifications

• Proven experience leading large-scale technical programs involving both significant technical complexity and broad organizational change.
• Strong understanding of the end-to-end software development lifecycle.
• Understanding of underlying AI and agent platform capabilities, including:
• Skills platform
• Common Intelligence Layer
• Agent Teaming & Supervision
• Remote Invocation
• Ability to operate as a systems thinker and connect technical architecture, tooling, organizational processes, and business outcomes.
• Experience leading operating model transformations.
• Strong strategic mindset with an emphasis on learning, rapid iteration, and two-way-door decisions rather than premature or irreversible architectural decisions.
• Exceptional stakeholder management and influence skills.
• Experience aligning diverse cross-functional organizations, including PD, PM, XD, Platform teams, and external vendors.
• Experience defining and using metrics to measure program success.
• Strong understanding of adoption, usage, and engineering productivity metrics.
• Demonstrated experience leading organizational change management, enablement, and adoption initiatives.
• Ability to navigate complex, highly technical environments while maintaining alignment around measurable business outcomes.

Key Program Goals

• Progress Fintech from Level 1 to Level 4/5 Agentic Maturity.
• Drive toward 3x development productivity.
• Deliver and operationalize the Agent-Driven Development Dashboard.
• Increase adoption of agentic tools and workflows across Engineering, Product, and Design.
• Support 2%–5% labor-budget efficiency gains.
• Establish scalable training, enablement, measurement, and change-management practices.
• Build an operating environment where Agent-Driven Development becomes a sustained organizational capability rather than a standalone technology initiative.